At a Glance
- Tasks: Manage voice and connectivity orders, ensuring timely delivery and excellent customer experience.
- Company: Zen, a diverse and inclusive workplace that values individuality.
- Benefits: Generous leave, private healthcare, flexible working, and continuous development opportunities.
- Other info: Enjoy a dynamic environment with opportunities for personal and professional growth.
- Why this job: Join a supportive team and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and experience in order management or related fields.
The predicted salary is between 24750 - 30250 £ per year.
Here at Zen your gender, race, ethnicity, neurodiversity, disability, sexuality, sub culture, size, introversion, extraversion, family background and everything else that shapes you does matter to us.
Because they matter to you and are part of who you are.
We're interested in you as an individual and here you'll find opportunities to develop, be recognised and hopefully enjoy yourself along the way.
So don't hold back, there is a warm welcome for everyone at Zen and we look forward to meeting you.
We are always happy for you to enquire about part-time, flexible working or reasonable adjustments, and we will support wherever possible.
So please feel free to discuss your preferences as part of the recruitment process.
If you wish to find out more or discuss any details you're not sure about, feel free to get in touch by calling 01706 902 275 or if you prefer to send an email, you can to and we will get back to you as soon as possible.
We're looking for an organised, proactive and customer-focused Order Manager to join our Order Management Team.
In this role, you'll take ownership of the end-to-end delivery of our connectivity and voice services, ensuring orders are progressed efficiently, customers are kept informed, and agreed timescales are met wherever possible.
You'll work closely with customers, suppliers and teams across the business to coordinate activity, resolve issues and deliver a consistently high-quality customer experience.
This is a great opportunity for someone who enjoys managing multiple priorities, solving problems and working collaboratively to get the right outcome for customers.
We’re Building an Inclusive Workplace
At Zen, we want everyone to feel welcome, valued and able to be themselves at work.
We recognise that every individual brings different experiences, perspectives and strengths, and we believe those differences help us build better teams and deliver better outcomes for our customers.
We're committed to creating an environment where people can develop, be recognised and enjoy what they do.
We're also happy to discuss part-time working, flexible working or reasonable adjustments as part of the recruitment process, and we'll support wherever possible
What You'll Bring
You'll be an excellent communicator with a genuine passion for delivering a great customer experience.
You'll be comfortable managing orders through multiple stages, working with internal and external stakeholders, and keeping customers updated throughout their journey.
You'll also bring strong analytical and problem-solving skills, with the ability to manage your own workload, prioritise effectively and take ownership of cases through to resolution. Experience within a Communications, ISP, Managed Services or IT Services environment would be advantageous.
Key Responsibilities
As an Order Manager, you will
- Proactively manage voice and connectivity orders, working to deliver within expected timescales.
- Take ownership of multiple orders and deliverables at different stages of provisioning, including orders of varying complexity.
- Deliver a service that supports a consistently excellent customer experience.
- Handle customer contact across calls and email, providing clear responses, appropriate solutions and regular updates through to resolution.
- Raise, manage and progress internal and external customer escalations.
- Coordinate activity across the business to support the delivery of more complex solutions.
- Manage exceptions where orders are delayed, fail or require additional intervention.
- Work closely with teams including Sales, Billing, Technical Support, Project Management and Product Management to deliver the right outcomes.
- Build and maintain effective relationships with key suppliers, supporting progress against expectations.
- Identify opportunities to improve products, systems and processes.
We're looking for someone who can bring a mix of customer focus, ownership and attention to detail. You'll ideally have:
- Experience in a Provisioning or Order Management role, or experience working within an ISP or Managed Services Provider.
- Strong communication skills, with the ability to build relationships with people at all levels and with varying levels of technical knowledge
- Exposure to suppliers such as Openreach, BT Wholesale, City Fibre or similar providers
- Excellent customer service skills, with a high standard of written and verbal communication.
- The ability to manage deadlines, organise your workload and work with minimal supervision
- Strong analytical and problem-solving skills
- Confidence working on your own initiative
- A supportive and collaborative approach to teamwork
- A willingness to give and receive feedback in a constructive way
- A positive approach to demonstrating Zen's values and happiness objectives.
- Kindness, understanding and the ability to listen to others.
- Strong attention to detail and good personal organisation.
Benefits
- 2 x Life Assurance Cover, with option to flex upwards
- 25 days Annual leave, rising to 30 days with length of service, with the option to purchase up to 5 more.
- Access to private Medical Healthcare and a Healthcare Cash Plan
- An extra day off for your birthday
- Car salary sacrifice scheme
- Continuous learning and development
- Discounted Mobile plans
- Flexible and Hybrid working
- Free onsite parking
- Internal coaching and mentoring opportunities
- Onsite Contemplation and Prayer room
- Onsite Electric Car Charging points
- Optional flexible critical illness cover
- People-friendly policies
- Recognition awards where we celebrate the most awesome people
- Retail discounts
- Salary sacrifice Pension- minimum of 3% Employee contributions for a 5% Employer contribution
- Six monthly salary reviews
- Subsidised Nursery fees
- Subsidised Onsite Restaurant
- Superfast Free Reliable Broadband
- Travel Loan and Ride2Work Schemes
- Two days' paid leave per year for voluntary work
- #J-18808-Ljbffr
Order Manager in Rochdale employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Order Manager in Rochdale
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Order Manager in Rochdale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
