Here at Zen your gender, race, ethnicity, neurodiversity, disability, sexuality, sub culture, size, introversion, extraversion, family background and everything else that shapes you does matter to us. Because they matter to you and are part of who you are.We're interested in you as an individual and here you'll find opportunities to develop, be recognised and hopefully enjoy yourself along the way. So don't hold back, there is a warm welcome for everyone at Zen and we look forward to meeting you.We are always happy for you to enquire about part-time, flexible working or reasonable adjustments, and we will support wherever possible. So please feel free to discuss your preferences as part of the recruitment process.If you wish to find out more or discuss any details you're not sure about, feel free to get in touch by calling 01706 902 275 or if you prefer to send an email, you can to and we will get back to you as soon as possible.
About the role
We are looking for an experienced NOC Engineer with a strong background in ISP operations and network support.
Reporting to the NOC Shift Lead, you will be responsible for monitoring, maintaining, and improving the critical network infrastructure and processes that underpin Zen's consumer and business services. You'll be comfortable working in a live network environment, managing incidents, and applying configuration changes confidently during a 24/7, 12-hour shift rotation.
What the Zen NOC does
- Service guardians: We monitor our network and services 24/7 to ensure uptime, reliability, and stability for all customers.
- Incident responders: The NOC acts quickly and decisively to resolve outages and performance issues, keeping customers informed with excellent communication.
- Proactive improvers: We spot patterns, prevent recurrence, and feed insights back into engineering and operations to create a culture of continuous improvement.
- Collaboration hub: The NOC acts as the link between customers, engineers, and vendors, and provides leadership during incidents.
- Future builders: We anticipate growth by planning capacity, scaling the network, and ensuring it's ready to meet constantly evolving demands.
What you'll do
As a NOC Engineer, you'll play a key role in maintaining the stability, performance, and resilience of Zen's network infrastructure. Working closely with Network and Infrastructure Engineers, as well as third parties and internal teams, you'll manage incidents, optimise processes, and support ongoing service improvements.
Your main responsibilities include:
- Participating in a 24x7x365 shift rotation, providing continuous network monitoring and support.
- Ensuring stable, reliable operation of Zen's access, service, and core networks.
- Managing major incidents - coordinating response, communication, and resolution across internal teams and suppliers.
- Monitoring network and system performance using established tools, identifying and resolving issues proactively.
- Troubleshooting complex network faults across hardware and software layers.
- Applying configuration changes following approved change control processes.
- Installing, maintaining, and upgrading network hardware and software.
- Providing 3rd-line technical support for escalations from other departments.
- Maintaining accurate, high-quality documentation for projects, incidents, and processes.
- Handling tickets to a high standard,
Benefits
- 2 x Life Assurance Cover, with option to flex upwards
- 25 days Annual leave, rising to 30 days with length of service, with the option to purchase up to 5 more.
- Access to private Medical Healthcare and a Healthcare Cash Plan
- An extra day off for your birthday
- Car salary sacrifice scheme
- Continuous learning and development
- Discounted Mobile plans
- Flexible and Hybrid working
- Free onsite parking
- Internal coaching and mentoring opportunities
- Onsite Contemplation and Prayer room
- Onsite Electric Car Charging points
- Optional flexible critical illness cover
- People-friendly policies
- Recognition awards where we celebrate the most awesome people
- Retail discounts
- Six monthly salary reviews
- Subsidised Nursery fees
- Subsidised Onsite Restaurant
- Superfast Free Reliable Broadband
- Travel Loan and Ride2Work Schemes
- Two days' paid leave per year for voluntary work
li>Salary sacrifice Pension- minimum of 3% Employee contributions for a 5% Employer contribution
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