At a Glance
- Tasks: Support residents during maintenance works and ensure effective communication throughout the process.
- Company: Join a forward-thinking organisation focused on sustainability and community impact.
- Benefits: Permanent position with opportunities for training and career growth in a green economy.
- Other info: Engage with communities and support vulnerable residents in a dynamic environment.
- Why this job: Make a real difference in residents' lives while contributing to a greener future.
- Qualifications: Experience in customer service or housing, with strong communication skills.
The predicted salary is between 51750 - 63250 £ per year.
Location
Hertfordshire
Contract
Permanent
Sector
- Social Housing / Planned Maintenance
- At the
- Net Zero Careers Accelerator (NZCA)
, we connect jobseekers with fully funded training and employment opportunities that support the UK's transition to a greener economy.
Working alongside employers across construction, retrofit, renewable energy and sustainability, we help candidates access rewarding careers that make a real environmental impact.
We are recruiting an experienced
Resident Liaison Officer to support residents throughout planned maintenance and refurbishment works across Hertfordshire.
The role will involve working closely with residents, site teams, project management and clients to ensure effective communication and high standards of customer care throughout the delivery programme.
Key Responsibilities
- Develop and maintain positive relationships with residents.
- Act as a key point of contact throughout planned works.
- Explain works, programme timescales and access requirements.
- Coordinate property access and resident appointments.
- Carry out regular resident visits.
- Respond to questions, concerns and complaints.
- Work with operational teams to resolve issues.
- Maintain accurate records using business systems.
- Identify vulnerable residents and additional support requirements.
- Support resident meetings and community engagement.
- Assist with social value and community activities.
- Produce relevant customer care information and KPI data.
- Ensure residents are kept informed throughout the programme.
- Previous experience in resident liaison, customer service, housing, construction or a similar role.
- Excellent communication and interpersonal skills.
- Confident dealing with residents face-to-face.
- Ability to handle complaints and sensitive situations.
- Strong organisational and administrative skills.
- Full UK driving licence.
- Social housing experience.
- Planned maintenance or refurbishment experience.
- Experience working in occupied properties.
- Construction or retrofit experience.
- Experience supporting vulnerable residents.
- Community engagement or social value experience.
- #J-18808-Ljbffr
Resident Liaison Officer - Hertfordshire employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer - Hertfordshire
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Allscreens Nationwide Ltd.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Allscreens Nationwide Ltd!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Allscreens Nationwide Ltd, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Allscreens Nationwide Ltd or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Resident Liaison Officer - Hertfordshire
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Allscreens Nationwide Ltd:Before hitting send, make sure to tailor your application specifically to Allscreens Nationwide Ltd! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
