Renal Services Receptionist | University Hospitals of Derby and Burton NHS Foundation Trust

An exciting opportunity has arisen for an enthusiastic, flexible and motivated individual to join our Renal Unit Reception Team. We are looking for a flexible person who is able to work 21hrs per week, to include working alternate Saturdays, including bank holidays. Shift pattern hours will be between 0630-1830, working alongside the current team.

You will be required to provide an efficient, effective and friendly reception service to patients and visitors attending the Renal Unit, facilitating the delivery of a patient focused service in accordance with Trust and Division requirements. You will be responsible for the day to day meeting & greeting of our patients and provide comprehensive clerical and administrative support to the multi-disciplinary team, whilst maintaining high standards within the working environment.

• Register patients on arrival, ensuring all demographic and episode details are recorded on the patient administration system.
• Use patient administration system and other Trust Applications required supporting the patient’s pathway.
• Duties include checking and updating patient lists and using IT systems to accurately log all admissions, transfers and discharges.
• Arrange outpatient clinic appointments for patients where necessary to include transport changes.
• Responsible for dealing with all queries, either via telephone or face to face promptly and efficiently to ensure that an accurate and quality information service is provided to the multi-disciplinary team, patients and their relatives.
• Complete administration tasks, and undertake any typing as required, e.g. Diagnostic reports/clinic letters ensuring continuity of service is maintained – including filing, photocopying, fault reporting, completion of the admission/discharge book, GP and clinic letters, arrangement of patient follow up appointments, ensuring tests/investigations are correctly completed.
• Takes responsibility to ensure on a daily basis all discharges are completed on the appropriate system in a timely fashion.
• Administration support for Sister/Nurse-in-Charge/Senior Clinician may be required.
• Arranging transport for dialysis patients, including booking ready for collection after dialysis using the transport providers online booking system.

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together. Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

We see on average 4810 OP appointments a day. We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week. An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country. Our hospitals admit an average of 195 emergency patients daily. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day. UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.