At a Glance
- Tasks: Join our Referral Booking Team to manage patient appointments and provide excellent customer service.
- Company: The Queen Elizabeth Hospital, a forward-thinking NHS Foundation Trust.
- Benefits: Competitive salary, supportive team environment, and opportunities for learning and growth.
- Other info: Join a community-focused team dedicated to kindness, wellness, and fairness.
- Why this job: Be part of a transformative journey in healthcare with a new state-of-the-art hospital opening soon.
- Qualifications: Organised, methodical, and possess strong communication skills.
The predicted salary is between 22703 - 27749 £ per year.
Referral Booking Team Clerk | The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust
We are looking to recruit an organised and methodical person with excellent customer service skills to join our busy Referral Booking Team.
You will also be responsible for booking patient appointments using the Patient Administration System, clinic management such as cancelling clinics, RBT Clerk duties and dealing with general enquiries.
You will be required to make changes to patients personal details and adding new patient referrals. .
You will have the ability to work in a systemic and methodical way, either under direction or on your own initiative, be friendly and conscientious and have excellent communication skills.
Attention to detail is of the utmost importance, as is the ability to remain calm under pressure.
- Recording details of new referrals on the respective consultants’ outpatient waiting list.
- Notifying patients of receipt of referral and likely waiting time for appointment.
- To organise interpretation services for patients whose first language is not English.
- Deal with all telephone calls in a calm, professional, courteous and timely manner and be able to answer enquiries from patients and/or relatives who may have varying levels of ability to understand or where there are language barriers.
This requires daily use of empathy, tact and diplomacy in dealing with patients who may be hostile or antagonistic, often when their expectations are not met, ie waiting times to appointment and cancelled clinics.
- Take full advantage of Trust systems, including the Patient Administration System and use of the Trust’s intranet and/or internet.
This includes use of PRISM and OCM to check results have taken place or been ordered and to provide copies of results to clinicians where necessary.
- Confident use of the national NHS e-Referral system including direct booking, referral assessment services and re-directing of referrals to correct service or clinic.
- Mutually arrange and book appropriate appointment times with confirmation in writing where possible.
This is a complicated procedure utilising a confidential patient database, e Referral, relevant background codes and a knowledge of all the clinics within the Trust as well as clinicians’ individual requirements and subspecialties.
There’s never been a more exciting time to join Team QEH.
We’re working on a once in a generation opportunity to build a new state-of-the-art hospital due to open in 2031/32 and we are also carrying out on one of the biggest pieces of digital transformation work we’ve ever undertaken.
Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.
At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.
We are an ambitious organisation that upholds our values of kindness, wellness and fairness.
We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as ‘Good’, and we are proud to be a place to learn and grow through recognised learning and apprenticeships.
We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit.
We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome.
We love working here and think you will too.
- This advert closes on Tuesday 11 Aug 2026
- #J-18808-Ljbffr
Referral Booking Team Clerk | The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Referral Booking Team Clerk | The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust
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We think you need these skills to ace Referral Booking Team Clerk | The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
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Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
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Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
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As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allscreens Nationwide Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
