At a Glance
- Tasks: Schedule and allocate property repairs, ensuring timely completion and customer satisfaction.
- Company: Join Raven Housing Trust, a forward-thinking organisation dedicated to improving lives.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Be part of an inclusive culture that values your voice and impact.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24694 - 30182 £ per year.
Company: Reed Talent Solutions
Salary: £28,750
Hours: Full-time
Location: Redhill, RH1 1SS
Working pattern: Hybrid - 1 day remote
Job type: Permanent
Posting date: 5 Aug 2026
Closing date: 4 Sept 2026
Working hours: Full time - 36 hours per week. Shifts between 7.30am – 5.00pm. Schedule type: Office based for the first 3-6 months. Hybrid working allowed after this point, 1-2 days home based depending on business needs.
The Role
Are you ready to make a real difference in people’s lives while building a rewarding career? At Raven Housing Trust, we’re passionate about creating safe, healthy homes for our residents—and we’re looking for someone who shares that commitment. As a Property Services Scheduler, you’ll join a forward-thinking customer welfare team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. This is more than a job—it’s an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You’ll join an organisation that values belonging, ownership, and collaboration—where your voice matters and your impact is felt across our communities. We’re proud of our inclusive, supportive culture and our commitment to professional development.
What you’ll be doing:
- Allocate and schedule repairs, voids, cyclical and contractor works to maximise operative productivity, minimise downtime and ensure diaries are full, with contingency work available for cancellations.
- Ensure repairs and voids appointments are booked, kept, and completed within priority timescales, meeting KPI’s for turnaround, first-time fix, and customer satisfaction.
- Monitor progress of all works, ensuring follow-on jobs are booked promptly, and projects are completed to time, cost and quality standards.
- Liaise effectively with customers, customer services, and operatives to provide clear, timely communication, resolve queries and complaints quickly to improve satisfaction and reduce escalations.
- Accurately record job details, materials, certificates, and contractor information in Raven’s housing management and scheduling systems.
Proud member of the Disability Confident employer scheme
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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