At a Glance
- Tasks: Manage tenant arrears and provide tailored support to improve living conditions.
- Company: Join Raven Housing Trust, dedicated to creating safe, healthy homes.
- Benefits: Competitive salary, hybrid working, and a supportive culture focused on professional growth.
- Other info: Be part of an inclusive team where your voice matters.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Empathy, communication skills, and a passion for helping others.
The predicted salary is between 26852 - 32820 £ per year.
Working hours: Full time - 36 hours per week
Schedule type: Hybrid working - expected to attend the office 3 days per week during the initial three-month training period. Following this, office attendance becomes more flexible.
The Role
Are you ready to make a real difference in people’s lives while building a rewarding career? At Raven Housing Trust, we’re passionate about creating safe, healthy homes for our residents—and we’re looking for someone who shares that commitment.
As an Income Officer, you’ll join a forward-thinking income team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter.
This is more than a job—it’s an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You’ll join an organisation that values belonging, ownership, and collaboration—where your voice matters and your impact is felt across our communities. We’re proud of our inclusive, supportive culture and our commitment to professional development.
What you’ll be doing:
- Proactively manage a caseload of current and occasionally former tenant arrears to reduce debt across all tenure types.
- Identify and respond to customer vulnerabilities, offering tailored solutions to prevent arrears escalation and eviction.
- Build positive relationships with customers through empathetic communication and personalised support.
- Work closely with internal teams and external partners (e.g. DWP, local authorities) to resolve complex arrears cases and access financial support.
- Maintain accurate case records, update systems promptly, and ensure all actions align with Raven policies and legal frameworks.
Proud member of the Disability Confident employer scheme.
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