At a Glance
- Tasks: Manage and schedule engineers to meet customer needs and SLAs.
- Company: Join a dynamic team focused on career development and customer service excellence.
- Benefits: Enjoy a competitive bonus, generous leave, and funded training opportunities.
- Other info: Flexible working hours with a supportive team environment.
- Why this job: Make a real impact by ensuring efficient operations and excellent customer service.
- Qualifications: Experience in scheduling and strong communication skills are essential.
The predicted salary is between 25290 - 30910 £ per year.
Are you looking for an employer who is big on career development? Do you enjoy communicating with various stakeholders? Do you thrive on delivering on set SLAs/KPIs? Do you want to provide the best customer service? If yes, then read on...
We are now seeking an experienced Workforce Scheduling Controller to join us on a 6 month FTC at our Redditch office. Your new role will be within our Central Operations Planning team, where you'll be covering a multitude of clients. You'll receive work orders via various systems, manage and schedule engineers through our scheduling system in accordance with the agreed set SLAs and KPIs.
You'll be liaising between our field-based engineers and client premises ensuring you allocate the correct skilled engineer to attend to the job, considering the store requirements, engineers' location, and priority of the job through to availability. You'll be a proactive and solution-focused individual, handling various requirements which could be anything from dealing with a power cut requiring an engineer within 2 hours, to reactive maintenance work where you'll need to schedule an engineer within 720 hours or legislative work against critical KPIs.
You'll already be used to working against set SLAs and KPIs, therefore, it is essential you are SLA/KPI driven with a passion to deliver and succeed. You'll be resilient, tenacious, and confident when dealing with Engineers, able to manage challenges and persuade with ease ensuring you achieve the best solution for the customer.
Our ideal candidate would have extensive knowledge of scheduling and be able to work on their own initiative. You'd have excellent administrative and time management skills, gained within a fast-paced time-pressured environment with the ability to adapt to change quickly. You'd be an advocate for continuous improvement, looking for ways to simplify and improve processes/results to ensure the customer receives the best resolution.
Your key stakeholders will be all Field Operational Managers, Engineers, various clients, and Helpdesk colleagues. Your new team will consist of Schedulers, Senior Customer Support colleagues, Team Managers, and Operations Managers.
This is a 40-hour per week role working 7am - 7pm across 7 days, as flexibility is required. For this role, you could have experience within any industry and sector but with an aptitude to learn quickly new processes within the Facilities Management world. What is key is that you are confident, have the experience, and are adaptable to all technology solutions.
In return, we would offer you:
- 4% bonus, subject to achievement of targets
- 25 days annual leave + Bank Holidays
- Group personal pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Funded Training Sponsorship Scheme
- Discounts, vouchers, and financial aid programs
Workforce Scheduling Controller in Redditch employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
