At a Glance
- Tasks: Be the friendly face of our garage, managing customer service and workshop admin.
- Company: Join Arden Bridge Services, a trusted independent garage with a stellar reputation.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Join us in a role that blends hands-on tasks with administrative support.
- Why this job: Make a real difference in customer experiences while working in a dynamic team.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 25549 - 31227 £ per year.
Arden Bridge Services is an independent garage established in 2005, providing servicing, repairs and maintenance for all makes and models of vehicles. We pride ourselves on delivering the technical expertise and professional standards you would expect from a main dealer with the friendly, personal service of an independent garage. Thanks to our reputation for quality workmanship and excellent customer care, much of our business comes from repeat customers and word of mouth recommendations.
As our business continues to grow, we are looking for an organised and customer-focused Automotive Service Advisor to become a key member of our team and help us maintain the high standards of service our customers have come to expect.
The Role
This is a varied and hands-on position that combines customer service, workshop administration, and service coordination. You will be the first point of contact for customers and play a vital role in ensuring the smooth running of the reception and workshop administration functions.
- Customer Service & Reception
- Greet customers and provide a professional and welcoming first impression
- Act as the first point of contact for customer enquiries, both in person and over the phone
- Answer incoming calls, take messages, and direct enquiries appropriately
- Respond to customer emails promptly and professionally
- Assist with customer vehicle collections and drop-offs where required
- Workshop Administration
- Create and manage job cards for workshop bookings
- Produce customer quotations and estimates
- Generate invoices and process customer payments
- Process loan vehicle documentation and maintain accurate records
- Maintain and update the MOT diary, ensuring appointments are scheduled efficiently
- Keep trade account invoicing accurate and up to date
- Order vehicle parts and source the most cost-effective suppliers while maintaining quality and availability
- Monitor and set up WhatsApp groups to assist with communication and workflow management
- General Office & Operational Support
- Carry out day-to-day administrative duties to support the smooth running of the business
- Maintain the reception and customer waiting area, ensuring it remains clean, professional, and fully stocked
- Keep accurate records of employee annual leave and holidays
- Support the workshop team with administrative and operational tasks as required
Automotive Service Advisor in Redditch employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
