At a Glance
- Tasks: Welcome patients and provide essential administrative support in a dynamic healthcare environment.
- Company: Join the top NHS trust in England, known for excellent patient care and staff satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a team committed to sustainability and world-class healthcare services.
- Why this job: Make a real difference in patient care while gaining valuable experience in healthcare administration.
- Qualifications: Organised, adaptable individuals with strong communication skills are encouraged to apply.
The predicted salary is between 31554 - 33270 £ per year.
- Receptionist | University College London Hospitals NHS Foundation Trust
- Company: University College London Hospital
Join the UCLH Trauma and Orthopaedic Department as a Hybrid Reception and Administrative Assistant.
This varied role combines front‑of‑house reception duties with essential administrative support, across the wider Trauma and Orthopaedic department ensuring patients receive a professional, welcoming service while contributing to the smooth running of the department.
The balance between reception and administrative responsibilities is flexible, with the split of days in each role adjusted to meet service needs and provide variety within the role.
You will manage appointments, respond to enquiries, maintain accurate records, and support clinicians and the wider multidisciplinary team.
If you are organised, adaptable, and committed to delivering excellent patient care, we would love to hear from you.
- Patient Care and Communication
- Welcome patients and visitors to Institute of Sports and Exercise Medicine with a friendly, professional approach.
- Respond to telephone enquiries through automated telephone call group
- Respond to emails through shared inbox
- Respond to face‑to‑face enquiries promptly.
- Keep patients informed of appointment delays and provide updates.
- Signpost patients and visitors to relevant services and locations.
- Handle concerns and complaints professionally, escalating when required.
- Communicate effectively with clinicians and the wider multidisciplinary team.
- Reception and Administrative Support
- Check patients in for appointments and update patient records.
- Support patients with self‑check‑in kiosks and My Care registration.
- Arrange interpreters, patient transport, parking documentation, and attendance forms where required.
- Manage same‑day clinic changes and cancellations sensitively.
- Appointments and Systems
- Book, amend, and schedule appointments in line with Trust policies.
- Book appointments from designated Appointment Workqueues
- Record cancellations and non‑attendances (DNAs).
- Ensure clinic outcomes are completed and follow‑up appointments arranged.
- Escalate capacity or booking issues to the Team Leader.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population.
We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas.
Our vision is to deliver top‑quality patient care, excellent education, and world‑class research.
- We provide first‑class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses.
UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease.
It has world‑class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH.
We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date.
- You are advised not to delay submitting your completed application
- General Duties
- Maintain patient confidentiality at all times.
- Work flexibly across reception and administrative functions, according to service needs depending on changing clinic schedules and admin demands
- Maintain a professional appearance and comply with Trust policies.
- Adhoc admin requests. This list is not exhaustive and may change depending on demand.
- Come and be a part of the best NHS trust in England to work for, according to our staff*
*UCLH top trust to work at in England- In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
- This advert closes on Sunday 23 Aug 2026
- #J-18808-Ljbffr
Receptionist | University College London Hospitals NHS Foundation Trust employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist | University College London Hospitals NHS Foundation Trust
✨Get Involved with Local Health Initiatives
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✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Allscreens Nationwide Ltd.
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We think you need these skills to ace Receptionist | University College London Hospitals NHS Foundation Trust
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allscreens Nationwide Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allscreens Nationwide Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
