At a Glance
- Tasks: Lead and support the reception team, ensuring smooth operations and excellent patient care.
- Company: Join a dedicated general practice focused on community health and patient satisfaction.
- Benefits: Flexible part-time hours, competitive pay, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and continuous improvement.
- Why this job: Make a real difference in patient experiences while developing your leadership skills.
- Qualifications: Experience in a reception or administrative role, with strong communication skills.
The predicted salary is between 20250 - 24750 £ per year.
Job Title
Reception Supervisor
Pay
Dependent on experience
Line Manager
Practice Manager
Hours
Part time
Contract
Permanent (subject to satisfactory probation period)
Job Summary
Job
Summary: Responsibilities The following are the core responsibilities of the Reception Supervisor.
There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Core Responsibilities
- To provide day-to-day support, leadership, and guidance for the practice reception and administration team, ensuring an efficient and professional manner is maintained and to provide cover to the reception team when needed.
- Ensure all reception and administration duties are completed to the highest standard.
- Monitor staff attendance, sickness absence and annual leave.
- To provide communications between patients, doctors and other staff.
- Support the Practice Manager in the recruitment and induction of all new reception and administration staff.
- Ensure cover and suitable contingency plans are in place for all leave, including unforeseen absence.
- Support the Practice Manager in the running of elements and/or services within the practice e. g. compliance with CQC, Health and Safety audits etc.
- Work with the Practice Manager and other members of the practice to identify areas for improvement and assist in change management where appropriate.
- Take responsibility for the recording of all home visit requests, ensuring that the home visiting protocol is followed.
- To undertake specific assigned tasks, project support, or development work which may arise during changes to the NHS.
- Manage and deal with day to day needs, difficulties and requirements of the partners and other clinical staff.
- To work closely with reception and clinical staff to ensure adequate cover and the smooth running of the practice, reporting any problems encountered to the relevant person.
- To be a point of contact for staff and patient queries and concerns.
- The greeting of patients, dealing with their enquiries in a courteous and polite manner.
- Dealing with patient complaints relating to front desk/reception services.
- Oversee and delegate daily tasks e. g. chasing missing test results and notes, unusual queries, following through patient queries, registration difficulties, etc.
- Making appointments and booking patients in for surgeries and clinics.
- Answering the telephone within a reasonable time, dealing with requests and enquiries courteously and politely.
- Contacting hospitals and various other agencies for results, appointments, booking, referrals and patient information.
- Making appointments: offering and arranging the appointments for doctors, helping to arrange clinics.
- Responding to and resolving all local IT issues where appropriate liaising with NHIS the CCG IT support/or others to resolve hardware and software issues.
- Setting up new members of staff in the clinical and other IT systems.
- Ensure the effective use of clinical systems, IT programmes and other systems used throughout the practice.
- Providing support and ensure training for current and new staff is carried out.
- Support practice secretaries in developing and maintaining effective call and recall systems for patient services and reviews.
- Training of staff on practice IT systems as necessary.
- To promote Equality and Diversity and Health and Safety in themselves.
- #J-18808-Ljbffr
Reception Supervisor- General Practice employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
