Scheduler - 12 month contract in Reading

We have an exciting opportunity for a Scheduler to join our Planning and Scheduling team in Reading. You’ll play an important part in building effective work plans for our field teams, coordinating outstanding work and working with colleagues and external stakeholders to make sure jobs are completed efficiently and our customers are kept informed. Please note that this is a 12-month contract.

What you’ll be doing as a Scheduler:

• Liaise with repair teams, supervisors and managers in the field.
• Plan and schedule leakage and customer works.
• Work with local councils to get permits authorised and accepted.
• Manage outstanding work and review the backlog to make sure it’s kept under control.
• Keep customers informed throughout their journey through to resolution.
• Manage requests involving more complex field activity and elevate issues where needed.
• Work with internal planning systems and Click to support effective planning and scheduling.

Base location: Kemble Court, Reading, RG2 6AD - hybrid

Working hours: 7:30 am to 3:30 pm

What you should bring to the role:

• Excellent communication and interpersonal skills, with the ability to build effective working relationships.
• A proactive and self‑motivated approach.
• Strong organisational skills and the ability to manage competing priorities.
• Ability to work effectively as part of a team.
• A positive approach to problem‑solving and taking ownership of issues.
• Ability to work accurately and flexibly in a busy environment.

Additional skills and experience:

• An understanding of Streetworks or traffic management.
• Knowledge of SAP.
• Knowledge of GIS.

What’s in it for you?

• This role will be paid from £26,225 to £30,000 per annum depending on skills and experience.
• Annual Leave - 24 days holiday per year increasing to 28 with the length of service (plus bank holidays).
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.

Learn more about our purpose and values. Working at Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way.

Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family.

Why choose us?

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

Proud member of the Disability Confident employer scheme.