At a Glance
- Tasks: Support customers with orders and technical queries via phone and email.
- Company: Join a leading company in sustainable ventilation solutions.
- Benefits: Permanent role with training, industry accreditation, and a supportive team environment.
- Other info: Dynamic team atmosphere with opportunities for personal and professional growth.
- Why this job: Be the voice of customer service and make a real difference in people's lives.
- Qualifications: Customer service experience preferred; eagerness to learn about technical products.
The predicted salary is between 25549 - 31227 £ per year.
Customer Service and Technical Advisor (Call Centre)
Volution Group Plc is a market leader in residential and commercial ventilation systems; our purpose is to provide healthy indoor air, sustainably.
We are hiring for a Manrose Customer Service and Technical Advisor to be based at our offices in Reading (Suttons Business Park, RG6 1AZ), reporting to the Customer Service Team Leader.
This is a permanent role working Monday to Thursday 8.30am – 5.30pm, and Friday 8.30am – 4.30pm (39.5 hours)
Job Profile
In your role as a Manrose Customer Service & Technical Advisor, you will be the first point of contact for our customers and external sales teams, predominantly supporting them with new or existing orders (ducting, fans etc.).
The ideal candidate enjoys daily customer interaction by phone and email, has a willingness to learn new skills and has a passion for all things customer service.
We use Epicor (ERP) to process these orders (data entry) and access our product and catalogue information.
Training will be provided as well an industry accreditation by the Electrical Distributors Association (EDA).
Previous call centre or office based customer service experience would be preferred, and the understanding or willingness to learn detailed technical information about our products.
- As a Customer Service & Technical Support Advisor, you responsibilities will include:
- To provide support to our wide customer base by means of telephone and email.
- To enter customer orders accurately and gain full working knowledge of our Epicor BMS system.
- Be the conduit between our external sales team and their regional customers to provide first class sales and service support.
- Have a desire and willingness to learn basic technical knowledge about our products, enabling you to handle customer enquiries.
- Willing to engage in modular training courses to further develop your skillset and added value to the team.
- To maintain close working relationship with Team Leader to ensure business KPIs are being met.
- Have the ability to multitask and understand the needs of the team and sales goals.
- Attend weekly team meetings to continually build team morale.
- To be passionate about customer service and technical sales support.
- #J-18808-Ljbffr
Customer Service and Technical Advisor (Call Centre) in Reading employer: Allscreens Nationwide Ltd
Volution Group Plc is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. Located in Reading, our team enjoys a collaborative environment with opportunities for training and industry accreditation, ensuring that you grow both personally and professionally while contributing to our mission of providing healthy indoor air sustainably.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Technical Advisor (Call Centre) in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service and Technical Advisor (Call Centre) in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
