At a Glance
- Tasks: Lead the operational management of Patient Transport Services, ensuring high-quality care and compliance.
- Company: Join Guy's and St Thomas' NHS Foundation Trust, a leader in healthcare excellence.
- Benefits: Enjoy generous NHS pension, health programmes, and flexible working options.
- Other info: Be part of a caring, ambitious, and inclusive team dedicated to excellence.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Strong leadership experience and a passion for improving patient transport services.
The predicted salary is between 38214 - 46706 £ per year.
The role is ultimately accountable for the day-to-day operational management of GSTT Patient Transport Services across the entire GSTT estate. This role covers the operational management of Non-Emergency Patient Transport Services (NEPTS) to include the management of the NEPTS Assessment Centre, the NEPTS Patient Liaison Team, the in-house Planning & Control Team and the in-house Transport Management Team as well as both in-house, self-delivered and contracted out operational services. The role will be responsible for reviewing, implementing and managing all the processes to ensure that services are delivered in accordance with Trust-wide policies and to ensure statutory compliance.
This role will ensure the robust management of all the Trust’s NEPTS requirements from the standard Patient Transport Service (PTS), to secure mental health transport, High Dependency Unit (HDU) transport and paramedic inter-site transfers. The successful candidate will possess a high level of leadership expertise, alongside the ability to lead patient transport services functions to deliver operational excellence. In line with the NHS Management and Leadership Framework and Code of Practice, the post holder will demonstrate compassionate, inclusive and accountable leadership, model GSTT values, and create psychologically safe environments in which staff can speak up, learn and improve.
Responsibilities
- Designs processes to make sure that there is a clear framework in place across the Patient Transport Department for measurement, reporting and compliance against Trust patient safety and quality metrics.
- Ensure systems are in place to carry out comprehensive audits, risk assessments and audits to monitor NEPTS performance, analyse the results and implement regimes to minimise unexpected failures, risks and legislative non-compliance.
- Will use a KPI scorecard and other tools available to hold individuals to account for their contribution to service delivery.
- Drive the delivery of NEPTS system deployment across clinical user areas improving NEPTS booking management and enhancing patient experience.
- Drive a safety culture with the team and with all suppliers to ensure the delivery of a safe, healthy and secure environment for patients, staff and visitors.
- Continuously monitor and review services; identify and implement service, operational and financial improvements to deliver within allocated budgets, improving value for money, including being responsive to changing business needs.
Leadership Standards (Aligned to NHS Management and Leadership Framework)
- Lead with compassion, integrity and accountability, making clear, fair and timely decisions and taking responsibility for outcomes.
Our Trust values: We are Caring / Ambitious / Inclusive.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required.
PTS Operations Manager | Guy's and St Thomas' NHS Foundation Trust employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land PTS Operations Manager | Guy's and St Thomas' NHS Foundation Trust
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We think you need these skills to ace PTS Operations Manager | Guy's and St Thomas' NHS Foundation Trust
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allscreens Nationwide Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allscreens Nationwide Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
