At a Glance
- Tasks: Drive and support public transport services, ensuring quality customer care.
- Company: Join North Somerset Council, dedicated to community service and inclusivity.
- Benefits: Enjoy a competitive salary, flexible working, and professional development opportunities.
- Other info: Work remotely with a supportive team and excellent career growth potential.
- Why this job: Make a positive impact in your community while gaining valuable experience.
- Qualifications: A valid driving licence and passion for public service are essential.
The predicted salary is between 25185 - 25989 £ per year.
North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.
The role involves seeking a dedicated and experienced Cat B - Driver (taxi licenced preferred but not essential) to join our Integrated Transport Solutions team, responsible for School Transport and public Demand Response Transport services. In this role, you will:
- Under the direction of the Operations Lead Officer, undertake quality customer focused services that support the work of the Integrated Transport Unit (ITU) and other front-line services provided by North Somerset Council (NSC).
- Operate fleet vehicles within a prearranged, structured schedule to convey passengers or public focused front-line services.
- Undertake training to become licenced taxi drivers, including a Taxi test with knowledge of the area, DBS enhanced certification, ability to pass a driver medical & driving assessment. All training and costs provided.
Key responsibilities include:
- Ensuring daily work instructions are acknowledged and both planning and preparations for operational deployment are undertaken.
- Effectively delivering front line services to customers in accordance with a journey plan, timetable and/or a transportation manifest, in a timely manner with a customer focused professional approach.
- Reporting issues or client experiences at each engagement in line with agreed protocols and instructions on the schedule/plan, reporting any incidents and communicating any variances in accordance with council policy.
- Using the ICT equipment/systems, ticket machines provided to allow quality monitoring to be undertaken of the services provided.
- Maintaining a good standard of general education required to demonstrate literacy and numeracy skills.
- Ability to take money or card payments.
- Positioning, collecting and returning council vehicles from multi point locations.
- Supporting services in the upkeep and housekeeping and general maintenance of council assets, such as vehicles, public transport infrastructure and communal areas.
- Undertaking a daily vehicle walk around check and reporting defects or damage.
- Reporting near miss or damage incurred in an accident.
- Maintaining a current, valid driving licence (minimum of a Category B) and submitting this routinely for review.
- Maintaining a valid taxi licence certificate in line with Integrated Transport Solutions.
- Maintaining a valid enhanced DBS using the update service.
This position is currently based at our Castlewood offices in Clevedon. Please be advised that this office and depot will be closing in 2026. Consultation is currently underway to determine the new location for colleagues based in Castlewood. This will be at Weston-Super-Mare or within North Somerset.
Work style: This role falls into the category of Mobile/Field Worker which means you can expect to work in the following way: 0 days in the office. Includes field workers who primarily work remotely. Comes into the office for meetings or focused work. Virtual connections with the team are essential, with portable technology supporting work on the go.
About you: We are looking for an individual who is passionate about public services & customer care who possesses the following skills and experience.
What we offer: At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:
- Competitive salary and benefits.
- Flexible working arrangements.
- Opportunities for professional development.
- Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums.
- Opportunity to purchase up to an additional 10 days annual leave each year.
- Dedicated in house Wellbeing Team.
- Salary sacrifice Cycle to Work and Electric Vehicle schemes.
Further details of our excellent rewards package can be found in our Benefits booklet.
Contact information: For further information about the role, please contact Kris Peake, Principal Transport Officer (Operations Lead) via email.
Important information: As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role. This post is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check. Interview Date: To be confirmed.
Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role.
Equal opportunities: At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.
We reserve the right to close this advertisement early or extend the closing date depending on the number of applications received.
Proud member of the Disability Confident employer scheme.
About Disability Confident: Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
Private Hire Taxi Driver (Front Line Delivery Officer) employer: Allscreens Nationwide Ltd
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We think this is how you could land Private Hire Taxi Driver (Front Line Delivery Officer)
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