At a Glance
- Tasks: Provide expert IT support and resolve technical issues in a school environment.
- Company: Join a supportive multi-academy trust focused on community and innovation.
- Benefits: Enjoy a welcoming workplace, professional development, and a generous pension scheme.
- Other info: Be part of a dedicated team with a clear vision for the future.
- Why this job: Make a real difference in students' lives while growing your IT skills.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 33865 - 41391 £ per year.
Responsible to: Service Desk Lead
Location: St Monica’s RC Secondary School (with occasional travel to other schools STOCCAT head office)
Term of Contract: Permanent
Working pattern: Full year (52.143 weeks per year)
St Monica’s are currently seeking an IT Technician. This is an exciting opportunity to join the Trust at the beginning of a journey of transition, development, and growth within the multi-academy trust.
As an integral part of the IT team, you will work closely with school staff to provide expert technical support. Your role will be essential in ensuring the seamless operation of IT infrastructure and offering assistance as needed. You will be responsible for diagnosing and resolving complex IT issues, collaborating with colleagues, and contributing to key IT projects. This position demands a high level of technical proficiency, strong communication skills, and a dedication to delivering outstanding service.
We are seeking an individual who:
- Documents all support activities, including troubleshooting steps, resolutions, and customer communications, ensuring tickets are kept up to date.
- Collaborates with other support engineers to ensure timely resolution of tickets.
- Provides technical support to assist with any escalated issues.
- Works with 3rd party vendors where needed to resolve tickets.
- Contributes to the development of knowledge base articles and training materials.
- Acts as a technical verification point for Change Requests.
- Assists with internal IT projects as required.
- Identifies service improvements.
- Works closely with the Service Desk Lead to provide an excellent service covering Service Desk and IT Operations activities.
Prior experience in an IT support role.
Knowledge of School IT systems/infrastructure.
Ability to prioritise work according to impact/urgency.
Strong technical proficiency in diagnosing and resolving IT issues across multiple platforms, including Windows, macOS, and Linux.
Experience with IT service management tools.
Excellent communication skills, with the ability to convey technical information clearly and effectively to non-technical users.
We can offer:
- A working environment where all feel valued and respected.
- Highly effective safeguarding procedures.
- Supportive colleagues with a clear vision and high aspirations for the trust.
- A highly dedicated and inspirational team.
- A commitment to relevant, personalised Continuous Professional Development.
- A happy, calm and welcoming working environment.
- Generous Local Government Pension scheme employer contribution.
- Recognition of continuous Local Government service (where applicable).
Commitment to Safeguarding: The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). All appointments will be subject to an enhanced DBS check including Children’s barred list check and satisfactory references, including your suitability to work with children.
Secondary School IT Technician in Prestwich employer: Allscreens Nationwide Ltd
Joining Marshall Audi Taunton as a Service Technician apprentice means becoming part of a dynamic team dedicated to delivering exceptional customer experiences in the prestigious car market. With comprehensive training, including travel and accommodation covered for your apprenticeship at the Volkswagen Group National Learning Centre, you will benefit from a supportive work culture that prioritises personal development and career progression. This role offers a unique opportunity to work with cutting-edge technology while receiving mentorship and gaining valuable qualifications that pave the way for a successful long-term career.
StudySmarter Expert Advice🤫
We think this is how you could land Secondary School IT Technician in Prestwich
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Allscreens Nationwide Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Allscreens Nationwide Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Allscreens Nationwide Ltd!
✨Direct Apply to Allscreens Nationwide Ltd
Let's not forget to apply directly through the Allscreens Nationwide Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Secondary School IT Technician in Prestwich
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Allscreens Nationwide Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Allscreens Nationwide Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
