At a Glance
- Tasks: Support and train staff on digital tools to enhance patient engagement.
- Company: Join the Greater Manchester Mental Health NHS Foundation Trust, a leader in mental health care.
- Benefits: Enjoy competitive pay, generous leave, and additional pay for evenings and weekends.
- Other info: Be part of a dynamic team in one of the UK's most vibrant cities.
- Why this job: Make a real difference in healthcare by improving patient access and communication.
- Qualifications: Strong communication skills and a passion for digital transformation are essential.
The predicted salary is between 38970 - 47630 £ per year.
We are seeking a motivated and proactive Digital Systems Support & Training Officer (DiSSTO) to join our IM&T team, with a key role working on the implementation of the Trust's Patient Engagement Portal. This varied position combines systems administration, user support, and the design and delivery of high-quality training to ensure staff are confident in using digital tools that improve patient access, communication, and engagement.
You will play an integral role in the rollout and ongoing optimisation of the Patient Engagement Portal, working closely with clinical and operational teams to support implementation, drive adoption, and embed best practice. The role involves providing Helpdesk and on-site support, contributing to system maintenance, data quality, and testing of upgrades, and acting as a key link between end users, project teams, and technical colleagues.
In addition, you will be identifying training needs, developing engaging learning materials, and delivering training through a blended approach. This is an excellent opportunity for someone with strong communication and organisational skills who is passionate about digital transformation and improving patient experience within a healthcare environment.
The Digital Systems Support & Training Officer will play a key role in supporting the Patient Engagement Portal Systems Manager, Senior Systems Officer, and wider project team. You’ll be involved in User Acceptance Testing, feeding into the project team and will be involved with the Trust-wide rollout, delivering system administration, maintenance, as well as providing training and ongoing support to GMMH system users.
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations. We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options. Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity. Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years. Cycle to work scheme. Salary sacrifice car scheme.
Digital Systems Support and Training Officer | Greater Manchester Mental Health NHS Foundation Trust in Prestwich employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Digital Systems Support and Training Officer | Greater Manchester Mental Health NHS Foundation Trust in Prestwich
✨Get Involved with Local Health Initiatives
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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We think you need these skills to ace Digital Systems Support and Training Officer | Greater Manchester Mental Health NHS Foundation Trust in Prestwich
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allscreens Nationwide Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allscreens Nationwide Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
