At a Glance
- Tasks: Assist passengers at Preston Train Station, ensuring a smooth and safe journey.
- Company: Join a dynamic team at Manpower, dedicated to exceptional customer service.
- Benefits: Earn £13.50 per hour with flexible part-time shifts and full training provided.
- Other info: Perfect for those with customer service experience looking for a rewarding role.
- Why this job: Make a real difference by helping people navigate their travel experience.
- Qualifications: Great communication skills and a passion for helping others are essential.
The predicted salary is between 13.5 - 13.5 £ per hour.
- £13.50 per hour | Part Time 10:00am - 6:00pm
- Temporary Assignment | Immediate Start Available
- Manpower is recruiting for a
- Passenger Assistant to support customers at
Preston Train Station .
This is a busy, customer-facing role where you\'ll be providing assistance, guidance and reassurance to passengers, ensuring they receive the highest level of service throughout their journey.
The role primarily involves supporting customers who have pre-booked passenger assistance services , helping them navigate the station and ensuring they reach their destination safely and comfortably.
You will also be expected to assist any other passengers who require support, information or guidance whilst onsite.
- Available Shifts
- Option 1
- Monday & Friday
- Throughout August
- Option 2
- Monday, Friday, Saturday & Sunday
- Monday and Friday throughout August
- Weekend shifts available for the next couple of months
- Option 3
- Saturday & Sunday
- Ongoing for a couple of months
Key Responsibilities
- Meeting and greeting customers who have pre-booked assistance services
- Escorting and guiding passengers around the station and to the correct platforms
- Providing reassurance, support and information to customers throughout their journey
- Assisting members of the public with enquiries and directions
- Acting as a key point of contact for anyone requiring assistance within the station
- Using radios to communicate with colleagues and operational teams
- Updating and uploading information onto internal systems
- Delivering outstanding customer service at all times
- Managing multiple tasks in a busy and fast-paced environment
- Going the extra mile to provide a positive customer experience
- What We\'re Looking For
- Excellent communication and interpersonal skills
- A friendly, professional and approachable manner
- The ability to remain calm under pressure and prioritise tasks
- Confidence using computer systems and handheld radios
- A genuine passion for helping people
- Flexibility and reliability
- Comfortable being on your feet for the majority of the working day
- Additional Information
- Full training provided
- DBS check to be carried out by Manpower
- Temporary position
- Excellent opportunity for candidates from customer service, hospitality, retail, transport, airport or public-facing environments
If you enjoy helping people, thrive in a busy environment and take pride in delivering exceptional customer service, we\'d love to hear from you.
If you receive suspicious outreach claiming to be from us, please contact us via the Manpower Group website.
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Weekend Passenger Assistant in Preston employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Passenger Assistant in Preston
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Allscreens Nationwide Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Allscreens Nationwide Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Weekend Passenger Assistant in Preston
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Allscreens Nationwide Ltd.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Allscreens Nationwide Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Allscreens Nationwide Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
