At a Glance
- Tasks: Be the go-to person for customers, managing their service needs and ensuring satisfaction.
- Company: Join a reputable family-run automotive dealership in Preston.
- Benefits: Earn up to £30,000 plus OTE of £37,000, with generous leave and staff discounts.
- Other info: Enjoy ongoing training, recognition programmes, and a supportive team atmosphere.
- Why this job: Make a real impact on customer experiences in a dynamic dealership environment.
- Qualifications: Experience as a Service Advisor and excellent communication skills are essential.
The predicted salary is between 26100 - 31900 £ per year.
Are you an experienced Service Advisor seeking a new challenge within a reputable automotive group in Preston? Our client, a well-established family-run dealership, is offering an exceptional opportunity for a Senior Service Advisor to join their dedicated aftersales team. This role is perfect for professionals with a proven track record in delivering outstanding customer service and overseeing service operations in a busy dealership environment. As a Senior Service Advisor, you will act as a key point of contact for customers, ensuring their needs are met efficiently and professionally. You will be instrumental in promoting our client’s commitment to customer satisfaction and service excellence.
Competitive basic salary up to £30,000, with an achievable OTE of £37,000.
- Generous annual leave package, increasing with length of service up to 25 days.
- Working hours from 8:00 am to 5:30 pm, Monday to Friday, with one Saturday per month.
- Company pension scheme.
- Staff discounts on vehicles, services, and MOTs.
- Ongoing professional development and training opportunities.
- Recognition programmes including Employee of the Quarter awards.
- Employee wellbeing initiatives such as flu vaccinations and eye care support.
- Access to staff car lease schemes and exclusive discounts.
Duties of the Senior Service Advisor:
- Serve as the first point of contact for service customers, managing appointments, queries, and expectations.
- Deliver expert advice on vehicle repairs and maintenance options.
- Keep customers informed throughout the service process to ensure high levels of satisfaction.
- Coordinate with workshop teams to ensure timely and efficient job completion.
- Process invoices and payments accurately and efficiently as a Senior Service Advisor.
- Promote additional services and products to enhance customer experience and increase sales.
- Support junior team members and contribute to a positive team environment.
Requirements:
- Proven experience as a Service Advisor within the motor trade industry.
- Excellent communication and interpersonal skills.
- Strong customer-focused approach with a professional attitude.
- Good organisational skills and attention to detail.
- Familiarity with dealership management systems is desirable.
- Full UK driving licence preferred.
Senior Service Advisor in Preston employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
