At a Glance
- Tasks: Support facilities management by welcoming visitors and ensuring smooth operations.
- Company: Join ISS, a leading workplace and facility management company with a people-first approach.
- Benefits: Gain valuable experience in a diverse and inclusive environment with growth opportunities.
- Other info: Be part of a dynamic team committed to corporate responsibility and inclusivity.
- Why this job: Make a real impact by enhancing customer experiences and supporting essential services.
- Qualifications: Customer service experience and proficiency in Microsoft Office are preferred.
The predicted salary is between 33750 - 41250 £ per year.
We are seeking a Facilities Assistant to work with the Assistant Facilities Manager across all aspects of the Facilities Management service provision. This role sits within a team that delivers specific outcomes for customers and stakeholders, while also taking responsibility for the delivery of services and projects.
The successful candidate will play a key role in delivering a high-quality day-to-day service to customers. Service quality will be a key deliverable for the Facilities Management team and will be made transparent to customers and stakeholders through the effective delivery of facilities support activities.
Key Responsibilities
- Provide front of house support, welcoming visitors and assisting them appropriately.
- Ensure security procedures are followed at all times.
- Deliver support services including porterage, meeting room management and management of the FM mailbox.
- Conduct inductions for new starters, including health and safety and environmental inductions.
- Log, facilitate and oversee reactive maintenance and planned preventative maintenance (PPM) visits.
- Support compliance with environmental, HSEQ and security standards, including audits.
- Assist with traffic management plans, fire risk assessments and water hygiene arrangements where appropriate.
- Provide administrative support to the Facilities Management team and support the delivery of low to medium risk projects.
Professional and Personal Competencies/Qualifications
- Experience working with customers and soft services.
- Proficient in Microsoft Office applications.
- Ability to communicate effectively with different levels of management.
- Ideally, experience of completing compliance checks and reports, although training can be provided.
- Positive attitude with a proactive, can-do mindset.
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com.
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