At a Glance
- Tasks: Support families by coordinating care and managing queries in a friendly, efficient manner.
- Company: Join HCRG Care Group, a leader in transforming health and care services.
- Benefits: Enjoy a competitive salary, flexible work environment, and access to wellness resources.
- Other info: Dynamic team atmosphere with opportunities for professional development and innovation.
- Why this job: Make a real difference in the lives of children and families while growing your career.
- Qualifications: Strong communication skills and a proactive attitude are essential; healthcare experience is a plus.
The predicted salary is between 24853 - 24853 £ per year.
Package
Description: Make a real difference to families and young people in Lancashire HCRG Care Group is looking for a compassionate, organised and customerfocused Care Coordinator (Administrator) to join our Care Coordination Hub.
This is a fantastic opportunity to be part of a supportive team helping children, young people and families access the right care at the right time.
What you'll do
- Provide a friendly, efficient and professional response to all incoming telephone calls and emails into the Care Coordination Hub.
- Filter, prioritise and direct queries to the correct Lancashire Healthy Young People & Family Services teams.
- Support clinical teams by booking and scheduling routine clinic appointments in line with service rules and protocols.
- Ensure referrals and enquiries are signposted promptly to the appropriate services within required timescales.
- Work collaboratively with colleagues across the service to ensure smooth and effective coordination of care.
What we're looking for
- Have excellent communication and customer service skills.
- Can remain calm and supportive when managing a high volume of calls or complex queries.
- Are highly organised with strong attention to detail.
- Enjoy working in a busy, fastpaced team environment.
- Are confident using IT systems and eager to learn new processes.
- Are willing and able to travel across Lancashire to support other hubs if and when required (Valid UK Driving Licence essential).
- Experience in healthcare or coordination roles is desirable but not essential your people skills and proactive approach matter most.
- This role is based between Preston and Burnley so ability and willingness to travel across both hubs is essential.
Why join HCRG Care Group?
- Be part of an organisation committed to improving lives and outcomes for families.
- Work with friendly, flexible and supportive colleagues.
- Access development opportunities and training to help your career grow.
- Enjoy employee benefits that support your wellbeing and worklife balance.
Package Description
As a Care Coordinator (Administrator), youll be part of our valued team in our Lancashire Health Visiting and School Nursing Service.
You will feel valued as a Care Coordinator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A salary of £24,853 with access to our group pension
- Free tea, coffeeand milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to e Learning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes.
We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.
Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team.
We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job well need to process and hold information about you.
If you would like to know a little more about how we use your information, please see our website's privacy policy.
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Care Coordinator (Administrator) in Preston employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Care Coordinator (Administrator) in Preston
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Allscreens Nationwide Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Allscreens Nationwide Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Allscreens Nationwide Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Care Coordinator (Administrator) in Preston
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allscreens Nationwide Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allscreens Nationwide Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
