Practice Administrator and Health Navigator

Practice Administrator and Health Navigator

Practice Administration Review, code and workflow all incoming patient correspondence (paper and electronic), including post, Docman and Accurx.

Maintain accurate and up-to-date patient records within EMIS, including summarising new patient records and coding key clinical information.

Action urgent clinical documents promptly, ensuring they are filed accurately within the patient record.

Monitor and manage shared inboxes relating to workflow, coding, recalls and clinical administration.

Manage a varied workload of clinical administrative tasks, including patient recalls, invitations, reviews, clinical searches, coding and correspondence to support contractual and clinical requirements.

Update and maintain patient records using the clinical system, ensuring accurate coding and documentation.

Monitor and action EMIS tasks, Docman workflow, Accurx responses, website enquiries and practice email inboxes throughout the day.

Private Work and Medical Records Process and coordinate a wide range of private medical services, including medical reports, certificates, insurance documentation, medical examinations, fitness assessments and other non-NHS work, ensuring requests are completed accurately and within agreed timescales.

Prepare, process and securely manage requests for copies of medical records, ensuring appropriate redaction and compliance with GDPR, Information Governance legislation and practice policies.

Liaise with GPs, nurses, patients, solicitors, insurers, employers and other external organisations regarding private work and administrative enquiries.

Maintain accurate records of private work, invoices and payments, including reconciliation of payments received and updating financial tracking systems.

Health Navigation and Reception Act as a welcoming first point of contact for patients, both in person and by telephone.

Assess patient requests and confidently direct patients to the most appropriate clinician or healthcare service.

Provide clear, professional and compassionate communication in line with practice policies.

Use sound judgement and problem-solving skills to respond appropriately to patient enquiries.

Utilise practice navigation resources, including Accurx, the Nurse Matrix and Community Pharmacy Pathways, to ensure safe and consistent patient navigation.

Review and action incoming online consultations via Accurx.

Book appointments accurately using EMIS, ensuring patients are allocated to the appropriate clinician and appointment type.

Arrange telephone, face-to-face and nursing appointments according to clinical need and practice protocols.

Maximise appointment utilisation by booking efficiently and minimising unused clinical time.

Ensure patients are booked into appropriate QOF and vaccination appointments where applicable.

Team Working Work collaboratively with GPs, nurses, pharmacists, care coordinators and administrative colleagues.

Build positive working relationships with internal and external healthcare professionals.

Demonstrate flexibility by supporting colleagues during periods of annual leave or sickness where reasonably practicable.

Participate in team meetings, mandatory training and continuous professional development.

Maintain confidentiality and always comply with GDPR and Information Governance requirements.

Additional Information This job description outlines the principal duties and responsibilities of the role but is not exhaustive.

Duties may change in response to the evolving needs of the Practice and the wider NHS.

Any significant changes will be discussed with the post holder before implementation.

Fallodon Way Medical Centre is committed to equality, diversity and inclusion and welcomes applications from all suitably qualified candidates.

We are dedicated to supporting the wellbeing and professional development of our staff while delivering outstanding patient-centred care.

#J-18808-Ljbffr