At a Glance
- Tasks: Be the welcoming face of our 24/7 reception service and support a busy team.
- Company: Join Sodexo, a company that values you and your contributions.
- Benefits: Earn £12.96 per hour with flexible shifts and great employee perks.
- Other info: Enjoy a variety of tasks and opportunities for personal growth.
- Why this job: Make a real impact by providing excellent customer service in a dynamic environment.
- Qualifications: Good communication skills and a friendly, professional attitude are essential.
The predicted salary is between 12.96 - 12.96 £ per hour.
This position provides ad-hoc cover for annual leave and absence within a reception service operating 24 hours a day, 7 days a week, 365 days a year.
Shifts are 12 hours and will include a mixture of days, nights and weekends, depending on operational requirements.
- £12.96 per hour
- Free Car parking
- Plan Your Journey | Traveline- thedestination you should input is Portsmouth, PO1 4QT
Job Introduction
Be the welcoming face of our service. Support a busy 24/7 operation. Make every interaction count.
- At Sodexo, we’re looking for a
- Support Receptionist to provide ad-hoc cover within our Accommodation Reception team at
- HMNB Portsmouth, PO1 4QT
Working within a busy Ministry of Defence environment, you’ll play an important role in helping us maintain a professional, welcoming and efficient reception service throughout the year.
Providing essential cover for annual leave and absence, you’ll support the wider team and help ensure the reception continues to run smoothly and customers receive a consistently high level of service.
As one of the first points of contact, you’ll welcome customers, respond to enquiries and provide practical support with accommodation arrivals and departures.
You’ll be someone who enjoys working with people, communicates confidently and can remain organised and professional in a varied environment.
This is a great opportunity for someone who is customer-focused, reliable and adaptable, and who enjoys being part of a team where no two days are quite the same.
What you’ll do
- Provide professional and welcoming reception support within a busy accommodation environment.
- Support the reception team by providing cover for annual leave and absence.
- Welcome customers and assist with check-ins and check-outs.
- Prepare paperwork and documentation for new arrivals.
- Respond to enquiries at the reception desk and manage incoming telephone calls.
- Liaise effectively with internal and external customers.
- Maintain excellent customer and client relationships.
- Handle sensitive information with discretion and maintain strict confidentiality.
- Ensure effective communication with colleagues, customers and management.
- Maintain a clean, tidy and professional reception area.
- Follow all relevant company procedures, site requirements and health and safety standards.
- Attend relevant team briefings, meetings and training as required.
What You Bring
- Good verbal and written communication skills.
- A friendly, professional and customer-focused approach.
- Strong organisation and time management skills.
- Good working knowledge of Microsoft applications.
- Confidence communicating with a range of customers and colleagues.
- Ability to handle information discreetly and confidentially.
- Flexibility to work 12-hour shifts across days, nights and weekends.
- Previous experience of shift work would be beneficial but is not essential.
What we offer
Workingwith Sodexo is more than a job; it’s a chance tobe part of somethinggreater.
You’ll belong in a company and team that values youforyou; you’ll act with purpose and have an impact through your everydayactions; and you’ll be able to thrive in your own way.
In addition, we offer
- Employee Assistance Programme for personal, legal, and financial advice
- 24/7 virtual GP & lifestyle rewards
- Discounts for you & family
- Financial tools & retirement plan
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
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Support Receptionist in Portsmouth employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Support Receptionist in Portsmouth
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Allscreens Nationwide Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Allscreens Nationwide Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Support Receptionist in Portsmouth
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Allscreens Nationwide Ltd.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Allscreens Nationwide Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Allscreens Nationwide Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
