A Service Desk Team Lead role at Allscreens Nationwide Ltd in Portsmouth is responsible for day-to-day supervision of a service desk, balancing hands-on escalation with people management to drive improvements in service delivery and customer satisfaction.
You will oversee rota planning, 1-to-1s, and training, ensuring adherence to SLAs, incident categorisation, prioritisation and timely resolutions while fostering knowledge sharing and process enhancements across the team.
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Service Desk Team Lead — SLA Guardian & Coach in Portsmouth employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
