At a Glance
- Tasks: Support families during sensitive moments and deliver meaningful funeral services.
- Company: A G Stapleford & Sons, a compassionate funeral service provider.
- Benefits: Competitive salary, annual leave, bonus opportunities, and pension plan.
- Other info: Comprehensive training provided; no previous experience necessary.
- Why this job: Make a real difference in people's lives during their most challenging times.
- Qualifications: Empathy, professionalism, and a Full UK Driving Licence required.
The predicted salary is between 26708 - 26708 £ per year.
Location: A G Stapleford & Sons, Portsmouth
Job Type: Full-time, permanent
Salary: £26,708.34 per annum plus on-call payments
We're looking for a compassionate and reliable individual to join our team at A G Stapleford & Sons, Portsmouth as a Funeral Service Operative (Level One). This role offers the opportunity to support families during one of life’s most sensitive moments, playing a key part in delivering respectful and meaningful services that genuinely make a difference.
Why This Role Matters
At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured throughout the entire process.
Your Impact and Responsibilities
Being a Funeral Service Operative means playing a central part in one of life’s most significant moments. You're often the first person a grieving family meets, and your presence can shape how they remember the most difficult of days. This role calls for empathy, confidence, and attention to detail. You are entrusted with the role of taking care of our deceased and ensuring our families' wishes can be met. You conduct yourself with respect & dignity, understanding the privilege it is to undertake the work you do.
As a Funeral Services Operative (Level One), you will:
- Provide dignified and professional care for the deceased.
- Support Funeral Directors in delivering seamless service and ceremonial work.
- Drive and operate specialist vehicles (including hearses, limousines and private ambulances).
- Maintain high standards of presentation for vehicles and facilities, and ensure they are well-maintained.
- Participate in an out-of-hours on-call rota (including nights/weekends) to support families - providing out-of-hours support, including dignified collection and transfer of the deceased into care.
- Bring the deceased into our care from the place of death, including private homes, hospitals, hospices, or public spaces, under varying circumstances.
- Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes.
- Support with chapel visits and interactions with families in a calm and respectful manner.
- Carry out all duties involving the deceased with the utmost care and professionalism.
Skills and Knowledge
We're looking for someone who demonstrates:
- Empathy, professionalism, and composure under pressure.
- A respectful, caring approach when supporting both colleagues and families.
- Physical capability for manual handling tasks, including lifting and carrying.
- Comfort in working in direct contact with the deceased in a variety of conditions.
- Reliability, flexibility, and ability to work outside standard hours when needed.
- Pride in presenting themselves in a professional and dignified manner.
- A Full UK Driving Licence (essential).
No previous funeral experience is necessary; complete training, uniform, and support will be provided.
What you can expect from us
We believe in rewarding our colleagues with a strong, supportive benefits package that helps you feel secure, valued and able to grow.
- Up to 25 days’ annual leave (increasing with service) plus bank holidays, giving you the time you need to rest and reset.
- Opportunity to earn a yearly bonus of up to £300–£500 in recognition of your contribution.
- 4% matched pension to help you build long-term financial security.
- Life assurance cover at 2x your salary to support your loved ones.
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