Salary: Salary is competitive and dependent on experience
We are looking for an organised, professional and customer-focused Service Advisor to join our busy garage and help manage the day-to-day running of the business.
As the main point of contact between our customers and technicians, you will be responsible for ensuring jobs are booked, organised and completed as smoothly as possible. You will handle customer enquiries by phone, email and in person, book vehicles into the workshop, manage the daily diary and help plan the technicians’ workload.
The role will involve speaking with customers to understand their vehicle requirements, recording accurate job information and keeping customers informed throughout the repair or servicing process. You will explain any additional work required, obtain customer authorisation where necessary and make sure customers receive a friendly and professional service from their initial enquiry through to vehicle collection.
You will also be responsible for preparing job cards, estimates and invoices, taking payments and maintaining accurate customer and vehicle records. A key part of the position will be ordering parts, liaising with suppliers, checking availability and prices, and ensuring the correct parts arrive in time for scheduled work.
You will work closely with our technicians to monitor the progress of jobs, organise the workshop diary and help ensure work is completed efficiently and on time. This includes managing changing priorities, arranging future bookings and communicating any delays or changes clearly to customers.
The ideal candidate will be confident dealing with customers, comfortable working in a busy environment and able to manage several tasks at once. Previous experience within the motor trade or in an administrative role would be beneficial, but not essential.
Skills:
- Excellent customer service and communication skills
- Confident and professional telephone manner
- Good organisational skills and ability to manage a busy diary
- Comfortable using computers, invoicing systems and email
- Ability to communicate clearly between customers and technicians
- Able to prioritise jobs and work effectively in a busy environment
- Reliable, punctual and able to work well as part of a team
Full UK driving licence preferred, but not essential
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Service Advisor in Portree employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
