At a Glance
- Tasks: Lead customer experience and manage service bookings in a dynamic motor retail environment.
- Company: Well-established motor retail dealership in Poole, Dorset.
- Benefits: Basic salary of £27,000 with OTE up to £36,000, plus 22 days holiday.
- Other info: Flexible working hours with opportunities for career growth and development.
- Why this job: Join a team where your communication skills can shine and make a real impact.
- Qualifications: Experience as a Service Advisor and strong customer service skills required.
The predicted salary is between 27000 - 27000 £ per year.
Service Advisor opportunity in Poole, Dorset with our client, a well-established motor retail dealership. We are recruiting on their behalf for a skilled Service Advisor to lead the customer experience, manage service bookings, and support workshop productivity.
Benefits
- Basic salary of £27,000 per annum, with OTE up to £36,000 uncapped
- Working hours 08:00 to 18:00, Monday to Friday
- Saturday flexibility only when required, paid at the overtime rate
- 22 days holiday plus bank holidays, increasing after five years' service
- Additional employee benefits
Duties
- Act as the primary point of contact for customers, delivering a professional service from initial enquiry through to vehicle handover
- Book in vehicles for maintenance and repairs, ensuring a smooth and efficient customer journey
- Provide clear, accurate advice on required service and repair work
- Upsell appropriate service and parts to maximise workshop productivity and customer satisfaction
- Liaise with the workshop team to ensure timely completion and accurate status updates
- Maintain accurate and up-to-date service records and customer details
Requirements
- Previous experience as a Service Advisor within a motor dealership or independent garage
- Strong communication skills and a professional customer-focused manner
- Excellent organisational ability and attention to detail
- Proven rapport building skills with customers and team members
- Knowledge of motor vehicle service processes; parts sales understanding is desirable
Contact Consultant Tom Wharton, Automotive Recruitment Specialist at Perfect Placement covering Poole and Dorset, today to discover more about this fantastic opportunity.
Service Advisor in Poole employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
