At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for hospital staff.
- Company: Join the University Hospitals Dorset NHS Foundation Trust, a leader in healthcare IT services.
- Benefits: Enjoy a competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Be part of a diverse team with active networks supporting inclusivity and continuous improvement.
- Why this job: Make a real difference in healthcare by supporting 12,500 staff with essential IT services.
- Qualifications: Experience in IT support, strong communication skills, and a passion for problem-solving.
The predicted salary is between 28392 - 31157 £ per year.
The Informatics Directorate provides IT services to the University Hospital Dorset Trust covering Royal Bournemouth & Christchurch Hospital, Poole Hospital and several satellite sites. The IT Services Desk Team based at Poole plays an extremely important role by delivering and supporting a range of IT services to the Trust’s 12,500 members of staff. The Team is instrumental in delivering high standards of customer service and adopts a continuous improvement approach to the service it delivers.
We are looking for someone with current technical support experience, excellent telephone manner and exceptional customer service skills to join us as an IT Service Analyst. The successful candidate will need to be:
- Motivated to learn
- A team worker
- Capable of taking ownership of incidents and problems and proactively resolve these
The IT Service Desk is open 7am-5pm Monday - Friday, 8am - 4pm Saturday & Sunday, including bank holidays.
The successful candidate will need to have:
- Prior experience of working in an IT service desk and/or customer facing environment.
- 2-3 years of troubleshooting experience with hardware or software.
- Microsoft based operating systems knowledge specifically Windows 10 & 11, SharePoint & Teams, NHS.net Portal experience.
- Basic Active Directory awareness.
- Excellent Customer Care skills.
- Calm telephone manner.
- Dealing face to face with staff presenting themselves at the Service Desk office.
- Strong communication and troubleshooting skills.
- Good documentation skills.
- Ability to follow instructions both written and verbal.
- Ability to resolve basic incidents and service requests at first point of contact.
- Ability to escalate calls, when required, to second and third line support as appropriate.
Other desirable skills include:
- Understanding IT Service Management (ITSM) terminology such as: Incident & problem management, Service requests, Asset and Configuration management, Availability and Capacity management, Continual Service Improvement.
- Working knowledge of ITSM compliant Service Desk functions and best practices.
- Critical thinking (what might be missing from a situation or problem description).
References will be required by email so please ensure you include email addresses and contact numbers for your referees to avoid delays.
UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview. If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.
UHD has active networks including Women’s, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes. AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.
IT Service Desk Analyst | University Hospitals Dorset NHS Foundation Trust in Poole employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst | University Hospitals Dorset NHS Foundation Trust in Poole
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We think you need these skills to ace IT Service Desk Analyst | University Hospitals Dorset NHS Foundation Trust in Poole
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Allscreens Nationwide Ltd.
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Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Allscreens Nationwide Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
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How to prepare for a job interview at Allscreens Nationwide Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
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When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
