At a Glance
- Tasks: Lead a dynamic service team and ensure top-notch customer satisfaction in a busy dealership.
- Company: Reputable automotive dealership in Poole, Dorset, focused on professional growth.
- Benefits: Competitive salary, performance bonuses, 25 days leave, and structured training programmes.
- Other info: Enjoy additional perks like cycle-to-work schemes and eye care vouchers.
- Why this job: Join a supportive team and make a real impact in the automotive industry.
- Qualifications: Experience in aftersales roles and strong communication skills are essential.
The predicted salary is between 36450 - 44550 £ per year.
We are recruiting on behalf of our client for the position of Assistant Service Manager in Poole, Dorset. This role offers an excellent opportunity for skilled automotive professionals to lead and develop a busy aftersales department within a reputable dealership. The successful individual will play a key role in delivering exceptional customer service and maintaining efficient workshop operations.
Benefits of the Assistant Service Manager:
- Competitive basic salary of £38,000, with an OTE of up to £48,000
- Structured manufacturer training programmes covering the latest vehicle technologies, including electric and hybrid systems
- 25 days annual leave plus bank holidays
- Bonus scheme based on performance
- Pension scheme with employer contributions
- Additional benefits including cycle-to-work scheme, eye care vouchers, and staff discounts
- Paid overtime for Saturday duties
- Supportive team environment focused on professional growth and high standards
Duties of the Assistant Service Manager:
- Supervise and develop the service team to ensure high performance standards
- Monitor workshop workload and manage workflow efficiently
- Greet customers professionally, discussing vehicle requirements and providing updates
- Oversee collection and delivery drivers to ensure punctuality and customer satisfaction
- Raise and process repair orders accurately; ensure timely completion
- Manage invoicing, warranty authorisations, and job extensions in line with manufacturer guidelines
- Keep customers informed of costs, progress, and completion times
- Oversee subcontracted repairs maintaining quality standards
- Monitor team attendance, punctuality, and overall performance
- Maintain a tidy, professional workshop environment ensuring health and safety compliance
Requirements of the Assistant Service Manager:
- Proven experience in an aftersales role within the motor trade
- Experience working as a Service Advisor is essential
- Supervisory or managerial experience in an aftersales environment
- Strong organisational and communication skills
- Knowledge of Kerridge or similar dealership management systems is advantageous
- Immaculate appearance and full valid driving licence are essential
Assistant Service Manager in Poole employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
