At a Glance
- Tasks: Support probation teams by managing case files and ensuring efficient processes.
- Company: Join the Probation Service, dedicated to public safety and rehabilitation.
- Benefits: Starting salary of £24,645 with annual pay progression and career development opportunities.
- Other info: Work in diverse settings like courts, prisons, and community programmes.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Looking for empathetic, organised individuals with strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Case Administrators play a vital support role in probation teams, helping to keep the public safe and giving people the chance to turn their lives around. We’re looking for empathetic, patient, and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills, and build a rewarding career within the Probation Service.
If you are successful in the recruitment process and join the Probation Service, your starting salary will be £24,645. The Probation Service offers the opportunity for annual pay progression through a Competency Based Framework (CBF), which, if eligible, will see your pay increase. CBF is designed to enable you to move up through the pay band range as your competence grows. New entrants are expected to join on the minimum of the pay band. The Probation Service also increases their pay band ranges annually in line with Civil Service Pay guidance.
This is an administrative job within the Probation Service. For further information on the summary, responsibilities, activities, duties of the role and the Civil Service Success Profile Criteria which will be used in the assessment process, please refer to the full Job Description Attachment.
You must have the right to work in the UK. In accordance with current immigration rules, this role is not eligible for a new Skilled Worker visa. From 22 July 2025, the Government introduced changes to the eligibility criteria for Skilled Worker visas. As a result, HM Prison and Probation Service (HMPPS) cannot consider sponsoring you to work as a case administrator unless you have held a Skilled Worker visa prior to the 22 July 2025 changes.
By managing offenders in the community, the Probation Service protects the public from the effect of crime and gives offenders the chance to turn their lives around. Join us and you’ll be part of a supportive team that thrives on sharing knowledge and expertise. Successful applicants may be based in a wide variety of office, court, team, or prison locations within the Probation Service region. Allocations will be made according to business need.
Case Administrators are required to work within a variety of settings. There may be opportunities for positions within Probation Delivery Units (PDU), Courts, Prisons, etc. depending on business requirements. These posts will be based in PDUs across the region and the following Probation Service functions:
- Accredited Programmes
- Structured Interventions & Attendance Centres
- Community Integration and Contracts
- Contracts
- Courts
- Integrated Offender Management
- Performance & Quality
- Personality Disorder Projects
- Prisons
- Public Protection (Custody)
- Public Protection (Community)
- The Homeless Prevention Taskforce
- Unpaid Work (community payback)
As a case administrator, you’ll ensure:
- all processes run efficiently
- systems are maintained properly
- probation information is collated and prepared for case files
You’ll use your strong communication skills to handle enquiries from colleagues, agencies, and people on probation in a busy environment.
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