At a Glance
- Tasks: Lead quality standards, coach colleagues, and improve processes for a vital advice service.
- Company: Join Mencap, a leading charity dedicated to supporting people with learning disabilities.
- Benefits: Enjoy 32 days of paid holiday, discounts, health plans, and more perks.
- Other info: Inclusive culture with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in quality, audit, and process improvement; strong Microsoft skills required.
The predicted salary is between 33615 - 33615 £ per year.
Help shape a service that changes lives. Mencap’s Learning Disability Helpline supports people with a learning disability, their families, carers and professionals across England. We’re looking for a Systems, Quality and Process Coach to help our advice service stay high-quality, effective, accessible and continually improving. This is a full-time, fixed term role commencing September 2026.
You’ll lead on quality standards, support audits, improve processes, coach colleagues, manage reporting and use data to spot opportunities for better service delivery. You’ll also help maintain and develop digital resources, ensuring our information is accurate, accessible and useful for the people who need it most.
What you’ll do:
- Lead quality standards and support external audits
- Review and improve policies, processes and resources
- Coach the team to meet quality KPIs
- Create monthly Helpline reports and analyse service data
- Use CRM systems to monitor productivity and identify issues
- Support accessible digital content and resource updates
- Embed a culture of continuous improvement
What we’re looking for:
You’ll bring strong quality, audit and process improvement experience, with advanced Microsoft skills, especially Excel and Power BI. You’ll be confident working with CRM systems, analysing data, coaching others and turning insight into action. You’ll be organised, detail-focused and passionate about improving services for people with a learning disability. You’ll be able to travel effectively, to community and team events throughout England.
Why join us?
This isn’t just a job. It’s a chance to help improve the lives of people with a learning disability and their families, while supporting a national advice service that makes a real difference every day.
Benefits:
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated. Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high‑street retailers, access to health cash plans, interest‑free loans, and many more exciting offerings.
About Mencap:
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We’re here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.
At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. Belonging at Mencap is for everyone, every day, everywhere. Everyone is expected to treat people well and make Mencap an inclusive organisation. Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes. Everywhere people will feel respected, valued, and safe to be themselves.
We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long‑term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.
About Disability Confident:
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long‑term health conditions.
Systems, Quality and Process Coach in Peterborough employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Systems, Quality and Process Coach in Peterborough
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We think you need these skills to ace Systems, Quality and Process Coach in Peterborough
Some tips for your application 🫡
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How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Allscreens Nationwide Ltd resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
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Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
