At a Glance
- Tasks: Lead a Service Desk team, ensuring top-notch customer support and operational excellence.
- Company: Join Allscreens Nationwide Ltd., a leader in IT services with a focus on customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Opportunity for travel to customer sites and significant career growth.
- Why this job: Make a real impact by enhancing customer experiences and leading a high-performing team.
- Qualifications: Experience in IT support and team leadership is essential.
The predicted salary is between 37800 - 46200 £ per year.
Allscreens Nationwide Ltd. is seeking a Customer IT Support Manager to lead a Service Desk/Pro Serv POD within an MSP environment.
You will own end-to-end service performance, customer experience, and team development, driving operational excellence and trusted customer outcomes.
You will manage SLA, CSAT, incident escalation, and governance, while building a high performing team and ensuring alignment with business growth.
Travel to customer sites may be required.
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Customer IT Service Desk Lead (MSP) in Peterborough employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
