Patient Services Advisor Central Operations Admin

To support the safe and effective delivery of patient care across four GP practices by providing high-quality clinical administrative support, with a particular focus on long-term condition (LTC) recalls, routine and scheduled testing, rota coordination, and enhanced service activity. This is an expansion role within a strong, established centralised team, created to support increasing workload and maintain high standards of patient care and operational performance.

Key Responsibilities

• Long Term Condition (LTC) Recall & Patient Follow-Up
  • Coordinate and manage recall processes for patients with long-term conditions in line with practice protocols and national guidance.
  • Ensure patients are invited for routine and scheduled reviews, monitoring, tests, and treatments, e.g., blood tests, monitoring, reviews.
  • Respond to patient queries relating to long-term condition recalls and monitoring, escalating appropriately where clinical input is required.
  • Maintain accurate recall systems and ensure timely follow-up of non-responders.
• Clinical Administration & Patient Support
  • Act as a point of contact for patient queries related to long-term condition administration and recall processes.
  • Support accurate coding, tracking, and documentation related to recalls and monitoring activity.
  • Liaise with clinicians, nursing teams, and wider admin colleagues to ensure recall activity supports clinical priorities.
• Rotas & Operational Support
  • Support the creation and maintenance of clinical rotas.
  • Work closely with the team leader to ensure rotas align with demand, capacity, and service requirements.
  • Process daily urgent care letters to ensure accurate patient information from outside services.
• Enhanced Services & Claims
  • Support the administration and submission of Local Enhanced Service (LES) claims.
  • Ensure activity is accurately recorded, collated, and submitted in line with contractual requirements and deadlines.
• Data, Reporting & Team Support
  • Support the Central Operations Team Leader with data collation, validation, and presentation.
  • Assist with preparing reports relating to recalls, enhanced services, and activity monitoring.
  • Contribute to the continuous improvement of processes and workflows within the centralised team.

Equality & Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Aspiro procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. Post-holders must adhere to the following principles:

• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.
• All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with Aspiro policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Job Description Reviews

This job description is intended to provide an outline of the key tasks and responsibilities only, the list is non-exhaustive. There may be other duties required of the post holder commensurate with their position. This description will be open to regular review and may be amended in the light of developing or changing services, or as part of an individual performance review process. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of Aspiro.