At a Glance
- Tasks: Support patients and families by addressing concerns and managing complaints effectively.
- Company: Join a leading NHS Foundation Trust dedicated to patient care.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on patient advocacy.
- Why this job: Make a real difference in patient experiences and contribute to healthcare improvement.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 44595 - 54505 £ per year.
University Hospitals of Derby and Burton NHS Foundation Trust is advertising two full-time PALS & Complaints Officers to join the Advice & Support Services. You will handle concerns from patients, their families and representatives via emails, online forms, phone calls and face-to-face drop-ins, and manage a caseload to progress resolutions with clinical and managerial teams.
The role also supports formal complaints by preparing records for assignment to Lead Investigators and assisting with.
Patient Experience & PALS Complaints Officer employer: Allscreens Nationwide Ltd
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