Patient Access and Safety Liaison Officer
Company: South West London and St Georges Mental Health Trust
Salary: £30,630 - £32,346 per annum inclusive of Outer London HCAs
A Vacancy at South West London and St George's Mental Health NHS Trust.
This unique role combines reception, patient liaison, and security responsibilities, placing you at the heart of our services. You will be the first point of contact for patients, carers, visitors, and professionals, helping to create a safe, welcoming, and supportive environment while working closely with clinical and operational teams.
If you are calm under pressure, passionate about helping people, and committed to delivering excellent customer service, we would love to hear from you.
Key Responsibilities
- Welcome and assist patients, visitors, carers, and staff across Trust sites.
- Act as the first point of contact for individuals attending services, including those experiencing mental health distress or crisis.
- Manage reception duties including appointments, telephone enquiries, email correspondence, room bookings, scanning, and administrative support.
- Provide a professional, empathetic, and customer-focused service at all times.
- Monitor and maintain safe access to Trust premises.
- Respond appropriately to security incidents, panic alarms, and emergency situations.
- Support clinical teams when required with challenging or distressed service users.
- Work collaboratively with Fire Wardens and support evacuation procedures during emergencies.
- Ensure clinical and public areas are secure at the end of the day.
- Communicate effectively using telephones, radios, and Trust systems.
- Report maintenance, security, and health and safety concerns promptly.
- Maintain confidentiality and security of patient information in line with Trust policies.
Unless expressly stated in the job advert this role is not subject to sponsorship, please be advised that all offers of employment are subject to evidence of right to work in the UK.
We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together.We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a varietyofbenefits to enable a positive, welcoming environment in which our people and their careers can thrive.
Come and join our inclusive teams and help our patients on their recovery journey.
This advert closes on Monday 31 Aug 2026
South West London and St Georges Mental Health Trust
South West London and St Georges Mental Health Trust
South West London and St Georges Mental Health Trust
#J-18808-Ljbffr
Patient Access and Safety Liaison Officer employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
