At a Glance
- Tasks: Assist patients and manage appointments in a busy healthcare environment.
- Company: Join a supportive healthcare team dedicated to patient care.
- Benefits: Flexible hours, competitive pay, and valuable experience in healthcare.
- Other info: Opportunity for growth and learning in a dynamic practice.
- Why this job: Make a difference in patients' lives while gaining essential skills.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 23832 - 29128 £ per year.
Duties and responsibilities: The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list.
Duties may be varied from time to time under the direction of the senior receptionist/practice management team, dependent on current and evolving practice workload and staffing levels:
- Ensure the telephones are answered in a timely manner and any issues are recorded and reported to the management team when they arise
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal, telephone and electronic requests for appointments, visits and telephone/ electronic consultations
- Ensure people contacting the practice are directed to the most appropriate healthcare professional or system to address their issue
- Processing and distributing incoming (and outgoing) mail via scanning and workflow
- Taking messages and ensuring they are processed in the most appropriate way
- Filing and retrieving paperwork when needed
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Process and respond to requests from clinicians for support and information in a timely manner
- Clearing and re-stocking of consulting rooms as required
- Providing clerical assistance to practice staff as required filing, photocopying and scanning
- Ordering, re-ordering and monitoring of stationery and other supplies when required
- Dealing with clinical and non-clinical waste when required
- Dealing with spills according to practice protocols
- Ensuring reception and the patient facing areas are kept tidy at all times.
- Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
- Keeping the noticeboards updated and relevant
- Support the team in emergency situations and participate in training around such situations
- Participate in the recall of patients via phone call, text, email and letters supporting the systems administrator to improve practice outcomes
- Provide support to the management team and practice coordinator from an administrative point and help support project and practice developments
- Provide flexibility of hours to include extended hours and weekend working
- Provide flexibility of location so that cross site cover can be provided when the need arises
- Process all GP2GP, EPS, GP Links and other electronic GP processes and participate in training on all existing and new services.
- Process and collate all new paper notes into the practice, chasing overdue notes and sending requested notes back.
- Ensure timely processing of reports and all requests for information by outside agencies
- Ensure fees are processed (according to practice protocols) when appropriate
- Liaising with other NHS services with regard to the above and related processes when required.
- Take complaints and process them according to the practice policy
- Show high level of customer service and reflect on own and whole team development needs in this area
- Help develop and improve the customer experience
- Engage with new technologies to improve the patient and practice experience
- Ensure new patients have a smooth registration process and are processed according to the practice protocols with particular reference to carers, childhood immunisations and safe registration of family units.
- Ensure practice policies relating to patients are followed such as the Carers policy
- To carry out any other duties commensurate with the general purpose of the post
- Experience of working with the public
- Experience of working within a pressurised environment
- Previous Receptionist experience, preferably within a healthcare setting or similar
- Experience of working in a GP Practice GP Reception experience
- Excellent communication skills verbal and written
- Excellent interpersonal skills with a sympathetic and caring approach to the public
- An understanding, acceptance and adherence of the need for strict confidentiality & data protection issues
- Computer literate
- Willingness to take advice, follow instruction and undertake delegated duties
- Ability to prioritise workload and multitask
- Able to work within a team
- Language other than English speaking
- Knowledge Emis Web
- Flexible approach to work
- Professional appearance and conduct
- Self-motivated
- Friendly and approachable manner
- Sense of humour
- #J-18808-Ljbffr
Part time Patient Facilitator employer: Allscreens Nationwide Ltd
Joining Marshall Audi Taunton as a Service Technician apprentice means becoming part of a dynamic team dedicated to delivering exceptional customer experiences in the prestigious car market. With comprehensive training, including travel and accommodation covered for your apprenticeship at the Volkswagen Group National Learning Centre, you will benefit from a supportive work culture that prioritises personal development and career progression. This role offers a unique opportunity to work with cutting-edge technology while receiving mentorship and gaining valuable qualifications that pave the way for a successful long-term career.
StudySmarter Expert Advice🤫
We think this is how you could land Part time Patient Facilitator
✨Get Hands-On with Local Clinics
One of the best ways to land a part-time nursing role is to visit local clinics and hospitals. Drop by or call in to inquire about opportunities—many places value a personal touch and are often searching for part-time staff to assist in patient care.
✨Join Nursing Community Groups
Engage with local nursing community groups or online forums. They can be valuable resources for finding out about part-time roles and networking with other professionals in the field who might know of openings at places like Allscreens Nationwide Ltd.
✨Stay Sharp with Continuous Learning
Part-time roles sometimes demand specific skills or certifications. Keep an eye on workshops or webinars that enhance your nursing skills, and don't forget to share your achievements on your social media or professional profiles to catch the eye of employers.
✨Apply Online with Us!
Don’t forget to apply for the part-time nursing positions directly through our website. We make it easy to connect with employers like Allscreens Nationwide Ltd who are looking for fantastic patient care professionals, so get your application in and showcase your passion for nursing!
We think you need these skills to ace Part time Patient Facilitator
Some tips for your application 🫡
Highlight Your Clinical Skills:When you’re crafting your CV for a nursing role, make sure to focus on your clinical skills and hands-on experience. Detail any specific areas of patient care you excel in, such as wound management or patient education.
Showcase Your Communication Skills:In nursing, strong communication is key, both with patients and fellow staff. Use your cover letter to tell us about a time you effectively communicated with a patient or a team member, showing your ability to work well in a part-time capacity.
Tailor Your Availability:As you’re applying for a part-time position, specify your availability clearly in your application. Highlight how your schedule can support the team's needs at Allscreens Nationwide Ltd, making you an ideal choice for flexible shifts.
Include Relevant Certifications:Don’t forget to mention any nursing certifications or training you’ve completed that are relevant to the role. This could make your application really stand out, especially for a part-time position at Allscreens Nationwide Ltd where specific skills might be in demand.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your Empathy Skills
As a nursing intern, you'll need to convey your empathy and patient care skills. Use specific examples from your studies or previous experiences where you made a positive impact on a patient's experience. This is a great way for us to highlight our interpersonal skills and show that we're tuned into patient needs.
✨Know Your Clinical Knowledge
Expect some technical questions related to nursing practices, patient management, and healthcare ethics. Make sure we brush up on key clinical competencies or procedures, so we're ready to discuss how to handle patient scenarios confidently.
✨Flexibility is Your Friend
Part-time roles often require us to adapt to varying schedules. Be prepared to talk about our availability and flexibility in taking on shifts, as this is crucial for nursing positions. Showing that we're willing to be available when needed can set us apart!
✨Bring a Reflective Portfolio
Since this is a part-time nursing role, it’s a great chance to showcase any relevant work or volunteer experiences. Create a reflective portfolio that includes notes, feedback from mentors, or case studies. This allows us to demonstrate our learning journey and commitment to improving our patient care skills.
