At a Glance
- Tasks: Support clients with training needs and manage bookings in a dynamic environment.
- Company: Join a friendly team at a leading client services provider in Cumbernauld.
- Benefits: Generous holiday, birthday off, enhanced pension, and wellbeing support.
- Other info: Full-time role with opportunities for training and career growth.
- Why this job: Make a real difference by helping clients achieve their training goals.
- Qualifications: Organised, friendly, and commercially minded individuals are encouraged to apply.
The predicted salary is between 31000 - 31000 £ per year.
Allstaff Office Division are delighted to bring to the market the role of Academy Client Development Coordinator for client based in Cumbernauld, near Glasgow.
Due to the location it is an advantage to drive with own transport.
This is fully onsite and also there may be occasional travel to England for team building.
Hours: Full time, 35 hours per week, Monday to Friday, 9.00 am to 5.00 pm with a one-hour unpaid lunch break
Our client is looking for a friendly, organised and commercially minded Academy Client Development Coordinator to join a busy team in Cumbernauld.
This is a varied client services role combining telephone-based client development, course administration and practical support for face-to-face training.
You will be a key point of contact for clients and delegates, helping them choose the right training, converting enquiries into bookings and ensuring they receive a professional and well‑organised service throughout.
The role supports training across health and safety, food safety, ISO management systems, auditing, risk and compliance.
- What you will be doing
- Responding to enquiries by telephone, email, website and CRM.
- Understanding clients’ training needs and recommending suitable courses.
- Preparing quotations and following up enquiries to secure bookings.
- Making planned outbound calls to existing, previous and prospective clients.
- Identifying opportunities for repeat bookings, additional delegates and related courses.
- Managing delegate bookings from initial enquiry through to attendance, certification and follow‑up.
- Maintaining accurate client, delegate, course and booking information.
- Preparing course materials, delegate packs and training documents.
- Liaising with trainers and awarding bodies, including IOSH and NEBOSH.
- Supporting the smooth running of face‑to‑face courses.
- Helping clients and delegates with changes, transfers, cancellations and general enquiries.
- What’s on offer
- Generous holiday allowance increasing with length of service.
- An additional paid day off for your birthday.
- Enhanced employer pension contributions.
- Employee Assistance Programme, including online GP and confidential wellbeing support.
- Training and development opportunities.
- Length‑of‑service recognition.
- Free on‑site parking.
- A supportive and collaborative working environment.
Applicants must have the existing right to work in the UK. Visa sponsorship is not available for this role.
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Client Development Coordinator in Paisley employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Client Development Coordinator in Paisley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Development Coordinator in Paisley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
