At a Glance
- Tasks: Deliver top-notch customer service and manage workshop schedules for vehicle servicing.
- Company: Join a reputable, award-winning commercial vehicle dealer group in Oxford.
- Benefits: Enjoy a competitive salary, performance bonuses, and 23 days of annual leave.
- Other info: Dynamic work environment with regular staff recognition and wellness programmes.
- Why this job: Enhance your career with training opportunities and long-term advancement in a respected company.
- Qualifications: Experience as a Vehicle Service Advisor or similar role; strong communication skills required.
The predicted salary is between 28050 - 28050 £ per year.
We are currently seeking a skilled and experienced Service Advisor to join our client's reputable franchise-approved commercial vehicle dealer group in Oxford.
This is a fantastic opportunity for a dedicated professional to enhance their career within a well-established and award-winning business.
Benefits of the Service Advisor
- Competitive basic salary of £28,050 per annum
- Performance-related bonus with on-target earnings of approximately £31,000 per year
- 23 days’ annual leave plus 8 bank holidays
- Access to numerous high street and retailer discounts
- Regular staff recognition rewards
- Wellness and health programmes
- Opportunities for technical training and professional development
- Long-term career advancement prospects in a multi-award-winning organisation
Duties of the Service Advisor
- Providing exceptional customer service and ensuring customer satisfaction
- Managing workshop loading and scheduling to optimise workflow
- Keeping customers informed of vehicle progress proactively
- Booking in vehicles with flexibility to suit customer and workshop needs
- Identifying customer requirements and producing accurate, fully inclusive cost estimates
- Preparing detailed job cards, invoices, and estimates
- Explaining work carried out and identifying additional sales opportunities
- Generating warranty job cards in accordance with manufacturer policies
- Recording all work accurately and categorising repairs (retail, warranty, internal, non-chargeable)
- Liaising with the Parts Department to ensure parts availability
- Maintaining up-to-date knowledge of warranty procedures and liaising with vehicle manufacturers as required
- Ensuring high standards of customer communication throughout
Requirements of the Service Advisor
- Proven experience as a Vehicle Service Advisor or similar role within the automotive industry
- Strong organisational and IT skills; experience with Kerridge/Keyloop preferred
- Excellent communication skills with a customer-focused approach
- Ability to deliver exemplary customer service and maximise sales opportunities
- A UK driving licence with minimal points
- Knowledge of warranty procedures and, ideally, commercial vehicle experience (advantageous but not essential)
This role offers a competitive salary, excellent benefits, and the opportunity to develop your career within a respected, award-winning company.
If you meet the above criteria and are eager to take the next step as a Vehicle Service Advisor, we want to hear from you.
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Service Advisor in Oxford employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
