General Catering Manager in Oxford

Working Pattern: 5 days out of 7, including occasional weekends as required.

28 Days holiday including bank holidays plus your birthday off.

24 weeks enhanced maternity leave, secondary carer leave, wedding/commitment day leave.

Free meals on shift, bespoke training and development opportunities, apprenticeships opportunities for all experience levels.

Pension and life insurance, discounts available on our Perkbox app; high street shops, holidays & cinema.

Access to employee assistance programme, cycle to work scheme.

Welcome to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. We are looking for an experienced and inspirational General Manager to lead our catering and hospitality operation within a prestigious college environment.

This is a fantastic opportunity for a commercially minded hospitality professional who enjoys building high-performing teams, delivering exceptional customer experiences, and driving operational excellence. As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity.

Investing in your development and providing ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

As General Manager, you will have overall responsibility for the foodservice operation, ensuring the highest standards of service, quality, financial performance, and compliance across the site.

• Lead, motivate, and develop a team across catering, hospitality, and retail services.
• Manage the day-to-day operation and overall performance of the contract.
• Deliver exceptional customer and student experiences.
• Manage budgets, forecasting, labour costs, and financial performance.
• Drive innovation and continuously improve food and service offerings.
• Build strong relationships with college stakeholders and clients.
• Ensure all Health & Safety, Food Safety, and compliance standards are met.
• Support hospitality and special events throughout the academic year.

Qualifications:

• Has previous experience as a General Manager or senior catering/hospitality leader.
• Has a strong financial and commercial understanding.
• Demonstrates exceptional leadership and people development skills.
• Is passionate about food, service, and creating memorable customer experiences.
• Has experience managing large teams and multiple service streams.
• Thrives in a fast-paced environment and can manage competing priorities.
• Holds relevant Food Safety and Health & Safety qualifications (desirable).

For almost 20 years, we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!

BaxterStorey Values:

• ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
• WHOLEHEARTEDLY POSITIVE: We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
• CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.
• FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds.

We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best.

To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.