At a Glance
- Tasks: Provide a welcoming front-of-house service and coordinate outpatient services efficiently.
- Company: Join the East and North Hertfordshire NHS Trust, dedicated to outstanding patient care.
- Benefits: Enjoy a competitive salary, flexible working options, and a 5% High Cost Area Supplement.
- Other info: Be part of a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in patient care while gaining valuable administrative experience.
- Qualifications: Previous NHS administrative experience or relevant transferable skills are preferred.
The predicted salary is between 25760 - 27476 £ per year.
We are recruiting for an Outpatients Front of House Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service. We are seeking a motivated individual to join our Outpatients Front of House team as an Outpatients Front of House Clerk. This role offers variety, challenge, and the opportunity to contribute directly to patient care by ensuring the smooth and efficient coordination of outpatient services.
You will provide a professional and welcoming front‑of‑house service for the Outpatients Department, acting as the first point of contact for patients and visitors. This role is pivotal in supporting the flow of clinics by checking patients in, booking follow‑up appointments while patients are on‑site, and ensuring accurate financial reconciliation and cashing‑up of clinics. You will play an integral role in maintaining high standards of patient care, confidentiality, and customer service, and in supporting the Trust’s commitment to efficient and patient‑centred service delivery.
This position involves a level of autonomy, decision‑making within clearly defined procedures, and the ability to resolve routine problems without direct supervision. It is suitable for individuals with prior NHS administrative experience or relevant transferable skills.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
- Deliver an efficient, front‑facing reception and administrative service, acting as first point of contact for outpatient visitors.
- Ensure administrative cover during clinic times, communicating with supervisor if there are any problems.
- Check in patients on arrival and confirm or update personal details accurately in the Patient Administration System (PAS).
- Provide information on clinic locations, waiting times, and general outpatient services.
- Ensure smooth patient flow through the department by working closely with clinical teams to manage waiting areas.
- Support the smooth running of clinics by working proactively with nursing and medical staff to manage patient flow and reduce delays.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
In addition, you will receive a High Cost Area Supplement of 5% of your basic salary, subject to a minimum payment of £1,346 and a maximum payment of £2,270 per annum pro rata.
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. This advert closes on Tuesday 11 Aug 2026.
Outpatients Front of House Administration Assistant employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Outpatients Front of House Administration Assistant
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Allscreens Nationwide Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Allscreens Nationwide Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Allscreens Nationwide Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Outpatients Front of House Administration Assistant
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allscreens Nationwide Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allscreens Nationwide Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
