At a Glance
- Tasks: Be the go-to person for customers, managing their service and repair needs.
- Company: Join a busy dealership in Orpington with a vibrant team atmosphere.
- Benefits: Enjoy a £2,000 joining bonus, 25 days holiday, and flexible hours.
- Other info: Great career progression opportunities and ongoing training await you!
- Why this job: Make a real difference by delivering top-notch customer service and building relationships.
- Qualifications: Strong communication skills and customer-facing experience are key; automotive experience is a plus.
The predicted salary is between 32400 - 39600 £ per year.
We are recruiting for a Service Advisor, Automotive Service Advisor or Aftersales Advisor to join a busy dealership in Orpington. Previous automotive Service Advisor experience is desirable but not essential; applicants with strong customer-facing experience, excellent communication skills and the ability to work to targets will also be considered. A Full UK Driving Licence and the right to work in the UK are required.
Location: Orpington
Joining Bonus: £1,000 in month one + £1,000 after 12 months
Hours: Monday to Friday, 8:00am-6:00pm, plus 1 in 5 Saturdays, 8:00am-12:30pm
Reference: 31246
Company Benefits
- £2,000 total joining and retention bonus
- 25 days' holiday, increasing with service, plus bank holidays
- Potential flexibility around weekday working hours for the right candidate
- Ongoing training and development
- Genuine career progression opportunities
- Company pension scheme
- Enhanced maternity and paternity benefits
- Preferential vehicle servicing rates
- Share Incentive Scheme
- Online rewards platform with retailer discounts and cashback
Responsibilities
- Act as the main link between customers and the workshop
- Manage customer expectations throughout servicing and repair work
- Keep customers updated on vehicle progress and completion times
- Build strong relationships and deliver excellent customer service
- Explain and recommend relevant additional products and services
- Follow up with customers after work is completed
- Work efficiently to achieve customer service and commercial targets
Requirements
- Strong customer service and customer-facing experience
- Previous Service Advisor or automotive Aftersales experience is desirable but not essential
- Excellent communication and relationship-building skills
- Ability to work effectively in a fast-paced environment
- Confidence working towards targets and deadlines
- Strong organisational skills
- Full UK Driving Licence
- Right to work in the UK
All applications will be treated in the strictest confidence.
Service Advisor in Orpington employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
