At a Glance
- Tasks: Provide top-notch reception and admin support across multiple sites.
- Company: Join the Northern Care Alliance NHS Foundation Trust, making a difference in healthcare.
- Benefits: Enjoy flexible working, generous leave, and a supportive work-life balance.
- Other info: Great career growth opportunities in a large, impactful organisation.
- Why this job: Be the friendly face that helps patients and staff navigate our facilities.
- Qualifications: Strong communication skills and ability to adapt quickly between locations.
The predicted salary is between 22430 - 27414 £ per year.
Peripatetic Receptionist | Northern Care Alliance NHS Foundation Trust
We are pleased to advertise a Peripatetic Receptionist role based at Werneth Primary Care Centre.
You will work in harmony and collaboration as part of a team providing a high quality and effective reception and administrative support service within the facility which promotes good customer service and effective working relationships.
You will provide an accurate, confidential, comprehensive, and efficient clerical service to support tenants, ensuring priorities, deadlines and queries are always dealt with correctly and efficiently.
This post involved working on various receptions across 5 Oldham buildings to support all tenants including arriving patients & booking appointments, logging building faults, monitoring the car park and making room bookings.
This role will also involve covering receptions at Glodwick Primary Care Centre, Moorside Medical Centre, Werneth Primary Care Centre, Royton Health & Wellbeing Centre, and Integrated Care Centre.
There may be odd occasions when you may be asked to help at a Rochdale site.
Applicants must be able to get between sites at short notice (ideally can drive and has a car).
The applicant must be able to work these contracted hours due to business requirements.
Previous applicants need not apply.
The building receptionist role is an important service that supports the Buildings Management function and provides an efficient and effective front of house service supporting patients, staff, and visitors to the site.
- Greet all visitors to the building in a professional manner.
- Act as the main point of contact and a way-finding service for all persons entering the site, dealing with day-to-day queries as they arise.
- Provide general building orientation information to those who require it.
- Promote the image of the facility, checking that notices and leaflets are up to date and well presented.
- Prepare and maintain the reception and waiting areas and ensure public areas are well organised, clean, and tidy.
- Ensure the ‘signing-in’ procedures are adhered to by all visiting staff & contractors issuing keys and fobs as required to all those ‘inducted’ to the site.
- Process incoming and outgoing mail as necessary including deliveries of parcels.
- Field any enquiries and complaints from staff, visitors or external parties, accordingly, ensuring all enquiries are passed on to your line manager for a timely response.
- Maintain accurate contact records for key personnel, tenants, and emergency contacts.
- Arrange patient transport as required.
- Ensure that the reception area and back office is kept tidy and ready for use by incoming colleagues/tenants.
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester.
Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners.
We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.
In return, we can offer you a job role with purpose and flexibility.
The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction.
By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.
You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www. careers. northerncarealliance. nhs. uk
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Peripatetic Receptionist | Northern Care Alliance NHS Foundation Trust in Oldham employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Peripatetic Receptionist | Northern Care Alliance NHS Foundation Trust in Oldham
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✨Join Customer Support Communities
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We think you need these skills to ace Peripatetic Receptionist | Northern Care Alliance NHS Foundation Trust in Oldham
Some tips for your application 🫡
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Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
