At a Glance
- Tasks: Support daily operations and ensure an excellent customer experience in a busy office.
- Company: Join a well-established organisation in a fast-paced industry.
- Benefits: Competitive salary, ongoing training, and a supportive team environment.
- Other info: Opportunity to grow within a stable and expanding company.
- Why this job: Be the central point of contact and make a real difference for customers.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 27000 - 30000 £ per year.
Hays are recruiting for a permanent Customer Service Administrator based in Oldham. You will be joining a well-established and highly regarded organisation operating within a fast-paced industry.
Your new role
As a Customer Service Administrator, you will play a key role in supporting day-to-day operations and ensuring an excellent customer experience. Acting as a central point of contact, you will handle a variety of administrative and customer service tasks in a busy office environment.
Your responsibilities will include:
- Managing incoming calls and emails from customers in a professional and timely manner
- Processing orders, bookings, and service requests accurately
- Updating internal systems with customer and job information
- Liaising with internal teams to coordinate service delivery
- Resolving customer queries and escalating issues where required
- Supporting the wider team with general administrative duties
What you'll need to succeed
To be successful in this role, you will be highly organised, customer-focused, and comfortable working in a fast-paced environment. You will ideally have:
- Previous experience in a customer service administrative role
- Strong communication skills, both written and verbal
- Good attention to detail and organisational skills
- Confidence using Microsoft Office and internal systems
- The ability to manage multiple tasks and prioritise workload effectively
- A proactive and positive approach to work
What you'll get in return
A competitive salary between £27,000 - £30,000
Ongoing training and development opportunities
A supportive and friendly team environment
The chance to work for a stable and growing organisation
Customer Service Administrator in Oldham employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
