At a Glance
- Tasks: Investigate concerns and coordinate responses to ensure fair handling of complaints.
- Company: Join Oldham Council, dedicated to improving community services.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Work in a high-performing team with a focus on service improvement.
- Why this job: Make a real difference in customer experience while developing your skills.
- Qualifications: Strong communication skills, attention to detail, and resilience under pressure.
The predicted salary is between 27000 - 33000 £ per year.
Oldham Council is seeking a Complaints Officer to investigate concerns, coordinate responses and ensure fair handling in line with policies and legislation.
You will manage a varied caseload, communicate clearly, and work with a small, high-performing team to deliver excellent customer experience.
The role requires attention to detail, resilience, and the ability to meet deadlines while upholding confidentiality and safeguarding requirements.
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