At a Glance
- Tasks: Support justice processes by managing administrative activities and providing clear information to users.
- Company: Join a supportive team at Brook Street, committed to essential services.
- Benefits: Guaranteed interview for veterans and spouses, plus a focus on diversity and inclusion.
- Other info: Opportunities for career growth and a commitment to supporting the Armed Forces community.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills, attention to detail, and a customer-focused approach.
The predicted salary is between 18900 - 23100 £ per year.
Join a hiring for our client opportunity where you'll play a key, people-centred role supporting justice processes - making sure users, stakeholders and colleagues have the right information, at the right time, through the right channel.
What you'll be doing:
- Manage administrative activity to support and facilitate hearing processes and related events.
- Provide support and clear signposting to users and stakeholders via face-to-face, incoming/outgoing calls, and correspondence in a range of formats.
- Use service scripts and knowledge guidance to direct queries to the correct services, including for customers with specific or complex needs.
- Follow complaints policies and procedures, responding promptly to help prevent escalation and updating case systems as required.
- Maintain accurate case file handling, secure information management, and compliance with retention and data loss protocols.
- Support operational delivery through standard operating procedures and meeting service/performance targets.
- Help manage jury service tasks (selection, deferral, reassignment and attendance tracking) and process related expenses/court fees.
- Assist with listing and scheduling activities, coordinate diary/admin tasks locally, and respond to urgent matters.
- Support enforcement processes, including financial assessments, fine collection assistance, and producing basic statistical/financial reports.
- Contribute to health and safety operations (e.g., PEEPs, facility checks and issue logging) under guidance.
What you'll bring:
- Confident communication skills and an empathetic approach to customer service.
- Strong attention to detail for accurate administration and data entry.
- Ability to follow policies, procedures and operational standards consistently.
- A calm, responsive style - especially when matters need immediate action.
You'll also help identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) when required. If you're organised, customer-focused and ready to support essential services, we'd love to hear from you.
If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we are committed to engaging with you.
Admin Officer in Nuneaton employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
