At a Glance
- Tasks: Welcome visitors and ensure the smooth operation of Nottingham Playhouse.
- Company: Join the award-winning Nottingham Playhouse, a leading UK theatre.
- Benefits: Enjoy free theatre tickets, discounts, enhanced leave, and a relaxed work environment.
- Other info: Flexible shifts with opportunities for learning and development.
- Why this job: Be the friendly face of a vibrant theatre and make a real impact.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 12.71 - 12.71 £ per hour.
As a Stage Door Keeper, you'll be the welcoming face of Nottingham Playhouse for artists, staff, visiting companies and contractors. You'll play a vital role in keeping our building safe, secure and running smoothly, while helping to create an exceptional experience for everyone who comes through our Stage Door. If you're organised, approachable, calm under pressure and enjoy working in a fast-paced environment where no two days are the same, we'd love to hear from you.
ABOUT THE ROLE
The Stage Door is the operational heart of Nottingham Playhouse. Working as part of our Facilities & Buildings team, you'll be responsible for welcoming visitors, maintaining building security, coordinating communications and supporting the day-to-day operation of one of the UK's leading producing theatres. You'll work closely with colleagues across the organisation, supporting rehearsals, performances and events while helping to ensure our historic building remains safe, compliant and welcoming.
KEY RESPONSIBILITIES INCLUDE:
- Welcoming staff, visiting companies, contractors and guests to Nottingham Playhouse.
- Managing the Stage Door reception, telephone, email inbox and tannoy system.
- Maintaining secure access to the building through visitor management, keys, fobs and company vehicle procedures.
- Monitoring CCTV and reporting any security or safety concerns promptly.
- Supporting the Facilities & Buildings team with compliance checks, including First Aid equipment and defibrillator audits.
- Receiving and distributing deliveries across the organisation.
- Assisting with fire safety procedures, alarm testing and emergency arrangements.
- Carrying out opening and closing procedures when required.
- Maintaining a professional, tidy and welcoming Stage Door environment at all times.
ABOUT YOU
We're looking for someone who enjoys helping people and takes pride in delivering excellent service. You'll be someone who:
- Has excellent communication and customer service skills.
- Remains calm and professional in a busy environment.
- Is organised and able to prioritise a variety of tasks.
- Can work independently while being part of a wider team.
- Demonstrates good attention to detail and follows procedures carefully.
- Is comfortable using email, telephones and basic IT systems.
- Understands the importance of confidentiality, security and health and safety.
- Is flexible and available to work evenings, weekends and Bank Holidays as required.
Experience within a customer service, reception, security or facilities environment would be beneficial, although training will be provided for the right candidate.
WHY JOIN NOTTINGHAM PLAYHOUSE?
Awarded The Stage Theatre of the Year 2025, Nottingham Playhouse is one of the UK's leading producing theatres, creating bold, exciting theatre that inspires audiences and communities across Nottingham and beyond. We're proud to be a charity, a Theatre of Sanctuary and a Disability Confident employer, committed to creating an inclusive workplace where everyone belongs. As part of our team you'll enjoy:
- Free and discounted theatre tickets
- Free Playhouse Pass membership
- Discounts at our bars
- Enhanced annual leave with service
- An additional day off for your birthday
- Enhanced company sick pay
- Staff social events
- Cycle to Work scheme
- Learning and development opportunities
- A relaxed and welcoming working environment
TERMS
Salary: £12.71 per hour
Hours: Shifts offered as required via RotaCloud. Due to the nature of the role, evening, weekend and Bank Holiday working will be required.
Location: Nottingham Playhouse
Closing Date: Saturday 1 August 2026 (11.59pm)
Interviews: Week commencing 10 August 2026 (subject to change).
DIVERSITY, INCLUSION AND ACCESS
Nottingham Playhouse is committed to creating a workforce that reflects the diverse communities we serve. We actively encourage applications from people of all backgrounds and are proud to be a Disability Confident employer. We particularly welcome applications from people from the Global Ethnic Majority and Disabled people. Applicants who declare as being from the Global Ethnic Majority and/or Disabled and who meet the minimum criteria for the role will be guaranteed an interview. If you require this information in an alternative format, would like support completing your application or need reasonable adjustments during the recruitment process, we'd be delighted to help.
Stage Door Keeper in Nottingham employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Stage Door Keeper in Nottingham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Allscreens Nationwide Ltd and show off your personality in person.
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Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
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We think you need these skills to ace Stage Door Keeper in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Allscreens Nationwide Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Allscreens Nationwide Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Allscreens Nationwide Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Allscreens Nationwide Ltd will surely appreciate.
