At a Glance
- Tasks: Lead a team to deliver impactful customer insights and drive data-driven strategies.
- Company: DVSA, a forward-thinking organisation focused on customer needs.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to making a difference in customer service.
- Why this job: Shape customer experience and influence strategic decisions at a national level.
- Qualifications: Experience in customer insight and strong leadership skills.
The predicted salary is between 31500 - 38500 £ per year.
DVSA is seeking a Customer Insight Manager to lead a team of Insight Specialists, delivering high-quality customer insight across the organisation.
You will collaborate with communications and service teams to maximise impact and ensure improvements are grounded in customer needs.
You will embed customer-focused thinking, support strategic goals, and regularly brief senior leadership as the central contact for customer insight.
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