At a Glance
- Tasks: Resolve customer complaints and provide exceptional service in a hybrid work environment.
- Company: Join the UK's leading appliance care provider with over 100 years of experience.
- Benefits: Enjoy 33 days' leave, health perks, and career development opportunities.
- Other info: Hybrid role with comprehensive training and clear progression paths.
- Why this job: Make a real difference by helping customers while enjoying a great work-life balance.
- Qualifications: Experience in telesales or complaints handling with strong communication skills.
The predicted salary is between 25506 - 25506 £ per year.
Salary: £25,506 plus average bonus earning potential of £3,000 per annum
Hours: 37.5 hours per week on a rotational shift pattern between the hours of 8am - 6pm, Monday to Friday
Location: Hybrid - city centre Nottingham office
We're recruiting on behalf of the UK's leading specialist provider of appliance care and protection. With over 100 years of experience, our client supports more than 6 million subscription customers, protects over 20 million appliances, and provides peace of mind to around one in three UK homes.
Right now, we're recruiting Complaints Handlers for a role that offers great work life balance, working from the office and at home and with comprehensive training: (2 weeks Mon-Fri: 9am - 5:30pm).
As a call handler in our Complaints team, you'll be a key point of contact for customers with insurance and or service-related complaints. Day-to-day you'll look to understand, address and resolve complaints whilst treating customers fairly and adhering to FCA guidelines.
The experience and skills you need
- Complaints or retentions experience, handling issues and complaints all the way through to a successful resolution.
- A driven mindset with strong customer service with a love for hitting targets.
- Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed.
Hybrid requirements
- On-site final stage assessment on Wednesday 19th August.
- Office training schedule: Week 1: Mon & Tue will be in office. Wed-Fri from home. Week 2: Mon and Tues at home, Wed-Fri in office.
How you'll be rewarded
- 33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year.
- Investment in your career - Development through ongoing coaching and clearly defined progression opportunities.
- Health and Wellbeing - Discounted gym membership, help towards dental, optical, and physiotherapy costs.
- Pension scheme - Matched employer contributions up to 5% of basic salary.
- Life assurance - Employer funded cover of 4x basic salary.
- Employee assistance programme - Free support for physical & mental health, financial assistance and more.
Complaints Handler - Hybrid in Nottingham employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Handler - Hybrid in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Complaints Handler - Hybrid in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
