At a Glance
- Tasks: Lead and support a dynamic team in a busy contact centre, ensuring efficient patient care.
- Company: Join the East of England Community Health and Care NHS Trust, a leading community healthcare provider.
- Benefits: Competitive salary, inclusive environment, career development, and the chance to make a real difference.
- Other info: Work in a supportive, innovative environment with excellent growth opportunities.
- Why this job: Be part of a vital service that supports thousands of patients every day.
- Qualifications: Experience in leadership, problem-solving, and a passion for improving healthcare services.
The predicted salary is between 28392 - 31157 £ per year.
Following the recent merger of Norfolk Community Health and Care NHS Trust and Cambridgeshire Community Services NHS Trust, we are now proud to be part of East of England Community Health and Care NHS Trust (EECH) – one of the largest community healthcare providers in England, delivering services across a wide geographical area and supporting thousands of patients every day.
We are looking for an enthusiastic, motivated and experienced Operational Hub Coordinator to join our award-winning Single Point of Contact (SPoC) team based at Norwich Community Hospital. This is an exciting opportunity for someone who enjoys leading people, solving problems, improving processes and ensuring patients receive timely access to the care and support they need.
As a key member of the SPoC leadership team, you will support the day-to-day operation of a busy contact centre environment, providing supervision and support to Operational Hub Administrators whilst ensuring referrals, calls and electronic tasks are managed safely, efficiently and to a high standard.
As an Operational Hub Coordinator, you will:
- Provide day-to-day supervision and support to the SPoC team
- Conduct regular supervisions, feedback sessions and annual PDP reviews
- Support recruitment, induction, training and development of staff
- Monitor call quality, referral quality and performance standards
- Produce audits, reports and performance data
- Assist with rota management and service staffing requirements
- Act as a point of escalation for complex referrals, complaints and operational issues
- Support service improvement initiatives and process development
- Work closely with Clinical Operations Managers, Clinical Leads and community teams across Norfolk
- Help ensure patients receive a safe, responsive and high-quality service every day.
East of England Community Health and Care NHS Trust (EECH) was formed through the merger of Norfolk Community Health and Care NHS Trust and Cambridgeshire Community Services NHS Trust, creating one of the largest providers of community healthcare services in England. We provide a wide range of community, specialist and children's services, supporting patients and their families to receive high-quality care closer to home. Our staff work across a diverse range of settings, including community hospitals, clinics, patients' homes and administrative support services.
At EECH, our people are at the heart of everything we do. We are committed to creating an inclusive, supportive and compassionate working environment where staff feel valued, respected and empowered to develop their careers. We actively encourage innovation, continuous improvement and collaborative working to ensure we deliver the best possible outcomes for the communities we serve.
The Single Point of Contact (SPoC) is a vital service within the Trust, acting as the gateway to community nursing and therapy services across Norfolk. Our teams support thousands of patients, carers and healthcare professionals each year, ensuring referrals and enquiries are managed efficiently, safely and compassionately.
Salary: £28,392 - £31,157 per annum
Hours: Full-time
Location: Norwich, NR2 3TU
Job type: Permanent
Posting date: 20 Aug 2026
Closing date: 19 Sept 2026
This advert closes on Tuesday 1 Sep 2026
Proud member of the Disability Confident employer scheme
About Disability Confident. Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
SPoC Operational Hub Coordinator | East of England Community Health and Care NHS Trust in Norwich employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land SPoC Operational Hub Coordinator | East of England Community Health and Care NHS Trust in Norwich
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We think you need these skills to ace SPoC Operational Hub Coordinator | East of England Community Health and Care NHS Trust in Norwich
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allscreens Nationwide Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allscreens Nationwide Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
