At a Glance
- Tasks: Lead operations and workforce management for two surgeries, ensuring high-quality patient care.
- Company: Join a reputable healthcare organisation committed to excellence in patient services.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and collaboration across healthcare teams.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Experience in practice management and strong leadership abilities required.
The predicted salary is between 37035 - 45265 £ per year.
The Practice Manager is responsible for the overall operational leadership, workforce management and performance of Beechcroft & Old Palace Surgeries.
Working under the direction of the Executive Manager and GP Partners, the post holder will ensure the delivery of safe, effective, responsive and well-led services across both sites whilst maintaining compliance with contractual, regulatory and organisational requirements.
The Practice Manager will provide leadership across clinical and non-clinical teams, ensuring workforce performance, patient experience, governance and operational effectiveness are maintained at the highest standards.
The post holder will work closely with the Clinical Lead, Reception Manager and central Partnership support services to deliver high-quality patient care and organisational objectives.
Responsible For Reception Manager All Clinical Staff (non-clinical line management) Administrative Staff Secretarial Staff Care Co-ordinators Allied Health Professionals (where applicable) Practice Workforce Planning and Development Key Working Relationships Executive Manager GP Partners Clinical Lead Reception Manager Shared Services Manager Infrastructure Manager Pharmacy Services Manager Primary Care Network Integrated Care Board Community and Secondary Care Providers
Key Responsibilities
- Leadership and Practice Management
- Provide visible leadership across both practice sites.
- Lead the operational delivery of practice services.
- Promote a positive, collaborative and high-performing culture.
- Support implementation of Partnership objectives and strategic priorities.
- Act as a role model for professionalism and leadership.
- Ensure effective communication throughout the practice.
- Workforce Management
- Maintain overall responsibility for workforce management across the practice.
- Line manage clinical and non-clinical staff, excluding the reception team.
- Conduct appraisals and performance reviews for direct reports.
- Support managers with workforce development activities.
- Manage sickness absence and Return to Work processes.
- Consider and manage flexible working requests.
- Support recruitment, onboarding and retention activities.
- Lead workforce planning and succession planning.
- Promote staff wellbeing and engagement initiatives.
- Ensure mandatory training compliance is maintained.
- Co-ordinate GP trainees and Foundation Year doctors across Coastal sites, working with HR support.
- Clinical Workforce Support
- Work closely with the Clinical Lead to support effective workforce deployment.
- Maintain oversight of clinical staffing levels and workforce resilience.
- Support rota planning and workforce capacity management.
- Ensure appropriate support structures are in place for clinical teams.
- Escalate workforce risks appropriately.
- Performance and Service Delivery
- Monitor practice performance against contractual and organisational objectives.
- Analyse performance data and identify areas for improvement.
- Support delivery of local and national initiatives.
- Ensure operational performance targets are achieved.
- Monitor service capacity and demand.
- Support service redesign and improvement initiatives.
- Complaints and Incident Management
- Lead complaints management processes.
- Ensure complaints are investigated appropriately and resolved effectively.
- Maintain oversight of Significant Incident and RADAR investigations.
- Monitor themes, trends and organisational learning.
- Ensure action plans are implemented and reviewed.
- Governance and Compliance
- Maintain oversight of governance systems and processes.
- Support compliance with CQC requirements and standards.
- Develop and maintain local policies and procedures.
- Maintain oversight of information governance and data protection compliance.
- Ensure organisational risks are identified and managed appropriately.
- Support safeguarding processes and compliance requirements.
- Monitor quality assurance and audit programmes.
- Support EDEC submissions and associated reporting.
- Health & Safety and Premises
- Maintain overall responsibility for Health and Safety compliance.
- Work with Infrastructure and Head Office teams to ensure premises compliance.
- Monitor fire safety, legionella and associated compliance requirements.
- Ensure risks are escalated and addressed appropriately.
- Maintain oversight of site security and operational resilience.
- Financial and Resource Management
- Support management of staffing budgets and workforce expenditure.
- Monitor establishment levels and staffing costs.
- Ensure resources are utilised effectively.
- Identify opportunities for efficiency and value improvement.
- Support delivery of financial objectives.
- Transformation and Continuous Improvement
- Lead local service improvement initiatives.
- Support transformation and redesign programmes.
- Promote innovation and continuous quality improvement.
- Support implementation of Partnership-wide projects.
- Encourage a culture of learning and improvement.
- Business Continuity and Emergency Preparedness
- Maintain oversight of business continuity arrangements.
- Support emergency preparedness planning.
- Ensure organisational resilience plans remain effective.
- Coordinate responses to operational disruptions where required.
- External Relationships
- Develop and maintain effective relationships with stakeholders.
- Represent the practice at meetings and forums.
- Work collaboratively with PCN, ICB and external organisations.
- Support local healthcare initiatives and collaborative working.
- Promote positive relationships with partner organisations.
- General Responsibilities
- Attend management and Partnership meetings.
- Participate in training and development activities.
- Maintain professional standards and confidentiality.
- Support organisational resilience and service delivery.
- Undertake any other duties appropriate to the role.
- Norfolk and Norwich University Hospitals NHS Foundation Trust
- Norfolk Community Health and Care NHS Trust
- Norfolk and Norwich University Hospitals NHS Foundation Trust
- #J-18808-Ljbffr
Practice Manager - City in Norwich employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Practice Manager - City in Norwich
✨Get Involved with Local Health Initiatives
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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We think you need these skills to ace Practice Manager - City in Norwich
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allscreens Nationwide Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allscreens Nationwide Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
